SAP Intelligent Technologies

The need to innovate leveraging digital technologies is an imperative that has been consistently highlighted by SAPinsiders. The good news is that SAP provides a portfolio of capabilities, embedded into SAP Business Technology Platform to help organizations develop intelligent technologies, leveraging artificial intelligence and machine learning. These portfolio of tools and technologies that are integrated and embedded in BTP can help organizations optimize their business processes, enable informed decision-making through data-driven insights, and promote the cherished innovation they desire. SAP Intelligent technologies is hence not one technology but a portfolio of tools that are enabled by SAP BTP platform. Examples of building capabilities leveraging intelligent technologies are:

Business Processes transformation:

Leveraging SAP AI Business Services, organizations can automate and optimize business processes. In this capability, you can use relevant machine learning models that are available, and which allow users to leverage machine learning services without any data science know-how, and extract and process structured and unstructured data.

Business Processes transformation:

Developing Intelligent Applications:

With AI Foundation, organizations can build intelligent applications using the SAP AI Core infrastructure and SAP AI Launchpad. These tools help them deliver data-driven innovation and intelligence across their enterprise.

Building Conversational Agents:

Learn how to build powerful conversational agents in a heartbeat with SAP Conversational AI services, which enable human-to-machine interactions using a human conversation. Explore how to train, build, connect, and monitor developed conversational scenarios that run embedded and extended with SAP solutions.

Designing and Orchestrating Robots with SAP Intelligent RPA: Design and orchestrate intelligence bots to automate your repetitive manual tasks with SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) technology. With the power of citizen automation, this can be managed by all developer personas, including the citizen developer. Learn about the latest enhancements of SAP Intelligent RPA and how it is accelerated with low code and no code.

- SAP ecommerce
Simplified Interface Handling in a Digital Business Landscape

Published: 08/November/2017

Reading time: 12 mins

Efficient integration and seamless data exchange are critical in a digital business landscape that spans a growing network of integrated systems and applications. Organizations must find the best way to manage the entire interface life cycle — from implementation through ongoing maintenance and operations. Learn how SAP Application Interface Framework 3.0 not only provides an…
- SAP Digital Transformation
Transforming SAP Testing with Generative AI: Tritusa’s AI-Driven Quality Engineering Approach

Reading time: 2 mins

Introduction SAP transformation programs are becoming more complex, fast-paced, and business-critical than ever before. With organisations rapidly moving towards SAP S/4HANA, cloud integrations, continuous delivery, and enterprise automation, traditional testing approaches are struggling to keep up with the increasing demand for speed, quality, and scalability. Today, enterprises need more than manual testing and conventional automation frameworks.…
- SAP SuccessFactors
SAPinsider Q&A: A Chat with New SAP SuccessFactors Head of Product Meg Bear

Published: 07/November/2019

Reading time: 9 mins

Over the last several years, human capital management (HCM) solutions have been evolving to integrate technologies like artificial intelligence, machine learning, and more recently, experience data (X data) in an effort to offer human resources (HR) leaders a better understanding of employee engagement and the ability to generate greater strategic insights from their data.…
- SAP Web IDE
IC WinClient or IC WebClient? How to Choose a Call Center Interface

Published: 15/June/2006

Reading time: 16 mins

Are you trying to decide between using Interaction Center (IC) WinClient or IC WebClient? With all the variations of interfaces, methods, and terminology, the limited information available to support these choices further complicates an already tricky situation. Find out about the differences between IC WinClient and IC WebClient for a mySAP CRM call center and...…
- SAP Asset Management
Connecting Manufacturing, Products, and Assets

Published: 04/August/2016

Reading time: 9 mins

The Internet of Things (IoT) grows more pervasive with every passing day. Data from smart appliances is now everywhere in the consumer world — and the manufacturing world is quickly following. SAPinsider recently sat down with Richard Howells, Global Vice President, Extended Supply Chain at SAP, and Thomas Ohnemus, Vice President, Solution Marketing at SAP,…
- SAP Business Technology Platform
Why Integrating SAP and Non-SAP Systems is No Longer Optional

Published: 29/April/2025

Reading time: 3 mins

The modern enterprise landscape is shifting towards a hybrid model where 52% of organisations now use SAP alongside a diverse range of third-party applications, highlighting the critical need for effective integration strategies to optimise functionality and streamline processes amid increasing complexity.
- SAP Supply Chain Management
How Suntory Reinvented Its Supply Chain with DXC and SAP

Reading time: 3 mins

Suntory Oceania successfully navigated a complex integration of a new $400 million production facility with its existing SAP S/4HANA system, emphasizing the importance of automation and phased rollouts alongside physical construction to enhance supply chain efficiency and set a foundation for global scalability.
- Premium
SAP AI – “Built for Business”

Published: 23/June/2023

Reading time: 7 mins

In the ever-evolving world of technology, artificial intelligence (AI) is taking center stage. The potential of generative AI and Large Language Models (LLMs) are fueling corporate dialogues and making headlines. However, as exciting as these cutting-edge technologies may be, translating these groundbreaking technologies into tangible business benefits poses a considerable challenge for organizations which are…
What’s New in mySAP CRM 2005

Published: 15/November/2005

Reading time: 14 mins

Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x. Key Concept mySAP...…
- SAP Analytics and AI
SAP Brings AI to Everything, Everywhere at Sapphire

Published: 21/May/2025

Reading time: 3 mins

The Day 1 keynote of Sapphire highlighted SAP’s focus on AI integration within its Business Suite and partnerships aimed at simplifying migrations to cloud solutions.