SAP SPM


What is SPM?

Service parts management (SPM) is a cross-component solution to support and manage the extended service parts network. It consists of two business areas: service parts planning and service parts execution. Organizations often deal with a high number of stock-keeping units (SKUs) for aftermarket service that can come from multiple locations. Lifecycle management is important due to the large volume of SKUs and warranty agreements; surplus and obsolescence issues are common. SPM covers the entire range of service parts management activities, planning, execution, fulfillment, collaboration, and analytics.

What is SPM?

Service parts management (SPM) is a cross-component solution to support and manage the extended service parts network. It consists of two business areas: service parts planning and service parts execution. Organizations often deal with a high number of stock-keeping units (SKUs) for aftermarket service that can come from multiple locations. Lifecycle management is important due to the large volume of SKUs and warranty agreements; surplus and obsolescence issues are common. SPM covers the entire range of service parts management activities, planning, execution, fulfillment, collaboration, and analytics.

Key Capabilities of SAP Service Parts Management (SAP SPM) are:

  • Architecture and Communication: Communication methods to transfer data through the SAP landscape
  • Extended Inbound Delivery Processing: Exchange of advanced shipping notice (ASN) IDOCs, SAP Extended Warehouse Management (SAP EWM), or third-party orders to ensure accuracy
  • Contract Packager Inbound: A contracted third-party service provider supporting the inbound processes
  • Third-Party Order Processing: Support for direct shipping from the vendor to a customer
  • Outbound Processing: Support for transmission of data between originating systems
  • Transfer and Inventory Management: Transfers of stock from connected systems to the SAP EWM
  • Complaints and Returns: Returns management for unused or damaged parts from customers
  • Quality Management: Ability to perform quality inspections
  • Transportation Cross-Docking: Consolidation of deliveries from different warehouses into one shipment
  • Foreign Trade: For a bonded warehouse, letter of credit, or creating an intrastate declaration
  • Business Package for External Users: Collaboration with ability to perform functions in a SAP NetWeaver portal

SAP now offers SAP Service Parts Management ES Bundle. This extends the capabilities of the existing platform with a seamless business network for external service parts inventory planning and optimization application. Prior solutions for this were only available through custom integration efforts.

5 SPM Benefits are:

  1. Enhanced customer service
  2. Visibility to see where the need is and where the parts are going
  3. Ability to keep inventory low and to reduce carrying costs
  4. Improved coordination and collaboration control of the network
  5. Standardized processes

Vendor partners that can help with service part management are: Accenture, Capgemini, and Westernacher Consulting.

Key Resources for SAPinsiders:

  • Consignment Process in Enterprise Asset Management Reduces Spare Parts Inventory. Gain insights on how to execute vendor consignment to reduce the inventory of spare parts.
  • Squeezing Inventory into an Extract Value in an OEM Service Parts Environment. Learn how Barloworld Equipment in Southern Africa utilizes SAP Advanced Planning and Optimization to manage a massive amount of SKUs and plants.
  • Track Multiple Manufacturer Part Numbers Effectively Using Manufacturer Part Number Management. Read about tips and tricks to set up manufacturer part numbers (MPNs) to manage multiple vendor part numbers effectively.

30 results

  1. Overcome a Top Auditing Issue with Superuser Privilege Management

    Published: 26/May/2009

    Reading time: 26 mins

    Procedures for granting emergency access to SAP systems often raise concerns during a system audit. SAP BusinessObjects Access Control can provide an effective solution. The Superuser Privilege Management (SPM) capability manages access to emergency users in a secure and auditable manner. See how it works in the SAP back end and the different reporting measures…...…
  2. Integrate SAP Access Control 10.0 with the SAP Enterprise Portal

    Published: 06/July/2012

    Reading time: 14 mins

    Learn how to configure SAP Access Control (AC) 10.0 to integrate with the SAP Enterprise Portal. See how to use the Access Request Management (ARM) capability of SAP Access Control 10.0 to provision users and assign roles to the SAP Enterprise Portal. The ARM capability helps users keep the same access request process for ABAP-based…...…
  3. Create a Centralized Control Management System by Integrating Access and Process Controls

    Published: 04/May/2009

    Reading time: 17 mins

    See how to integrate SAP BusinessObjects Access Control and SAP BusinessObjects Process Control. You can optimize reporting practices, consolidate segregation of duties issues, and troubleshoot any potential problems using these two applications. Key Concept Centralized control management enables the automation of your internal control and access control methodology. SAP BusinessObjects Access Control and SAP BusinessObjects…...…
  4. How to Prepare for a Comprehensive System Audit and Technical Review of SAP Access Control 10.0

    Published: 28/October/2013

    Reading time: 44 mins

    Learn invaluable tricks and tips for overcoming top auditing issues specific to an SAP Access Control 10.0 system. Key Concept A system audit is an exercise performed to gain assurance that defined controls work as intended, thereby eliminating the likelihood of fraudulent or malicious activities in the enterprise system. It involves the verification of conformance…...…
  5. Integrate the Four Capabilities of SAP GRC Access Control

    Published: 15/September/2008

    Reading time: 15 mins

    Learn about integration points of the four capabilities of SAP GRC Access Control in one place. Key Concept Risk Analysis is the process by which user access is evaluated against segregation of duties (SoD) rules to determine if the access causes any SoD conflicts. SAP GRC Access Control is comprised of four separate capabilities: Risk…...…
  6. Easily Configure SAP NetWeaver Portal to Access the Work Center of SAP BusinessObjects GRC 10.0

    Published: 11/April/2012

    Reading time: 24 mins

    Learn how to configure SAP NetWeaver Portal to access the work center for SAP BusinessObjects Access Control 10.0, SAP BusinessObjects Process Control 10.0, and SAP BusinessObjects Risk Management 10.0 using single sign-on. Key Concept The work center of SAP BusinessObjects GRC 10.0 can be accessed via SAP NetWeaver Business Client or SAP NetWeaver Portal. SAP…...…
  7. Turn Emergency Access Management into an Auditable, Centralized Process for Your SAP Landscape

    Published: 07/November/2011

    Reading time: 13 mins

    SAP BusinessObjects Access Control 10.0 centralizes what has traditionally been the disparate process of administering exception-based access. In the past administrators maintained firefighter, owner, and supervisor assignments locally in each system, and business users initiated firefighter sessions in these systems. In version 10.0, however, the process of maintenance and initialization of firefighter sessions is done…...…
  8. Configure SLAs for Firefighter Audit Log Workflow Review

    Published: 29/March/2013

    Reading time: 12 mins

    It is important for organizations to act on requests when they are due, especially when working with a compliance tool such as SAP Access Control 10.0. See how to configure emergency access management service level agreements for the review of firefighter audit logs. Key Concept A service level agreement (SLA) is an agreed upon delivery…...…
  9. Get Your System Clean with Risk Analysis and Remediation

    Published: 15/December/2008

    Reading time: 15 mins

    Become and stay Sarbanes-Oxley compliant with Risk Analysis and Remediation. Learn about its main features, technical architecture, and setup. Key Concept SAP GRC Access Control delivers controls that identify and prevent access and authorization risks in cross-enterprise systems. The controls prevent fraud and reduce the cost of continuous compliance and control. SAP GRC Access Control…...…
  10. Make Identity Management Sarbanes-Oxley-Compliant by Leveraging Integrated SAP Solutions

    Published: 01/July/2009

    Reading time: 17 mins

    Efficient processes for identity management (IDM) are a challenge to many companies — in particular when access- and authorization-related risks must be managed and taken under consideration prior to provisioning access privileges. SAP BusinessObjects Access Control 5.3 comes with a Web service-based interface intended to provide risk analysis and mitigation features to IDM solutions. See…...…