SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

594 results

  1. Transition to SAP S/4HANA Finance

    Published: 01/December/2017

    Reading time: 11 mins

    There are myriad options associated with a transition to SAP S/4HANA Finance, and navigating all the choices can be challenging. It’s important to make sure that you chart your optimal road map to SAP S/4HANA Finance based on the specific needs of your organization. Read the Q&A transcript with Quality Systems & Software’s Mitresh Kundalia…

  2. Use a Custom Adapter Module to Integrate SAP PI with the JSON Format

    Published: 26/August/2014

    Reading time: 19 mins

    At the moment, SAP Process Integration (SAP PI) does not support direct integration with the JavaScript Object Notation (JSON) format. Aaron Long shows how to develop a custom adapter module processor in Java to convert data between JSON and the XML format. Key Concept JavaScript Object Notation (JSON) is a lightweight data-interchange format. It is...…

  3. Correlate the Use of Causal Analysis in SAP APO with the Underlying Mathematical Model

    Published: 23/February/2016

    Reading time: 44 mins

    Learn how to carry out causal analysis in SAP Advanced Planning and Optimization (SAP APO) when demand is correlated with some known and measureable factor (demand is a function of some variables). Understand how regression is used to find correlations between a single dependent variable (y) and one or more independent variables (x1, x2…xn) and...…

  4. SAP and Its Partner Ecosystem Collaborate for Success

    Published: 06/November/2017

    Reading time: 6 mins

    Many companies today are finding themselves in need of guidance when it comes to tackling their biggest business challenges. With the help of its partner ecosystem, SAP is working to support customers in overcoming these issues. For example, take SAP’s global alliance with United VARs. United VARs received a 2017 SAP Pinnacle Award for Special…

  5. Parle SAP Cloud ERP Private transformation

    How the World’s Biggest Biscuit Brand Modernised ERP: Inside Parle’s Shift to SAP Cloud ERP Private

    Published: 07/April/2026

    Parle, the world’s largest biscuit brand by volume, has modernised its ERP with SAP Cloud ERP Private to standardise operations and reduce complexity. The transformation delivers a 30% reduction in total cost of ownership while enabling a clean core architecture for AI and analytics-driven growth.

  6. Paul Kurchina image

    SAPinsider Announces Exclusive Partnership with Paul Kurchina

    Published: 08/February/2022

    Reading time: 2 mins

    BOSTON, MA, FEBRUARY 8, 2022—SAPinsider announced today its official partnership with Paul Kurchina, recognized as an SAP Community Evangelist, Connector, and Analyst. In the unique role of SAPinsider Community Advisor, Paul will lead strategy, content, and experience development for enterprise architects and centers of excellence (CoE) leaders, a growing subset of the SAP customer community.…

  7. What’s New in mySAP CRM 2005

    Published: 15/November/2005

    Reading time: 14 mins

    Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x. Key Concept mySAP...…

  8. Enterprise Efficiency and AI

    SAP Brings AI to Everything, Everywhere at Sapphire

    Published: 21/May/2025

    Reading time: 3 mins

    The Day 1 keynote of Sapphire highlighted SAP’s focus on AI integration within its Business Suite and partnerships aimed at simplifying migrations to cloud solutions.

  9. SAP ECC End of Life 2027: Your Step-by-Step Migration Roadmap to S/4HANA

    Reading time: 8 mins

    Relying on legacy systems to carry out different business processes is a common practice. Whether it’s a large enterprise with a vast consumer base or a startup targeting local audiences, most enterprise-level applications still depend on outdated systems. One such example is SAP ECC (SAP ERP Central Component), a once-renowned software for businesses of all…

  10. SAP Expands HCM Portfolio With SmartRecruiters Acquisition

    SAP Strengthens HCM Portfolio With SmartRecruiters Acquisition

    Reading time: 4 mins

    SAP has agreed to acquire SmartRecruiters, a talent acquisition software provider, to enhance its SAP SuccessFactors suite with AI-driven recruiting capabilities, streamlining the candidate lifecycle and improving hiring processes for customers.