SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

594 results

  1. SecurityBridge and Hexadius

    Hexadius and SecurityBridge to Fortify SAP Cybersecurity in APAC

    Published: 12/March/2025

    Reading time: 2 mins

    SecurityBridge and Hexadius have partnered to enhance SAP security in the APAC region by integrating advanced cybersecurity technology with governance and compliance expertise, providing enterprises with real-time threat detection, automated monitoring, and a comprehensive end-to-end security framework.

  2. SAP Sovereign Cloud

    SAP Fortifies Australian Digital Sovereignty With Expanded Services

    Reading time: 3 mins

    SAP has expanded its Sovereign Cloud capabilities in Australia and New Zealand to enhance data security for government and regulated industries, introducing an on-site solution that allows agencies to host managed cloud infrastructure in their own facilities and emphasizes control, compliance, and security.

  3. Birgit Starmanns Image

    SAPinsider Founds Birgit Starmanns’ Memorial Scholarship

    Published: 23/May/2022

    Reading time: 3 mins

    SAPinsider is launching a scholarship in memory of Birgit Starmanns, a dynamic leader, writer, SAP finance and risk expert, and regular SAPinsider contributor, who passed away earlier this year. Birgit spent more than 23 years working at SAP, moving up the organization with roles of increasing responsibility, reaching the position of Global Head of oCFO…

  4. Team Liquid’s Winning Formula on Show in November: How SAP and AI Are Redefining Competitive Performance

    Published: 17/October/2025

    Reading time: 3 mins

    In the high-stakes world of esports, where milliseconds can determine victory or defeat, Team Liquid has discovered that elite performance isn’t just about player skill—it’s about building elite systems. And they’re bringing that philosophy to SAP users everywhere. Jesse Hart, Senior Director of Sports Science and Analytics at Team Liquid, will present the keynote at…

  5. Microservices in SAP Commerce Cloud: Key features and how to Move Beyond Monolithic Architecture

    Reading time: 6 mins

    Scalability and faster time-to-market are important considerations that have compelled many firms to choose microservices design for handling operations in SAP Commerce Cloud. Microservices Architecture in SAP Commerce Cloud is helping ecommerce businesses to effectively manage multiple aspects of operations by maintaining cost-efficiency and flexibility. With constant evaluation of technical architecture patterns, CTOs have found…

  6. Plants Abroad

    Unlocking SAP’s Full Potential with A Full Lifecycle Data Platform

    Published: 02/May/2025

    Reading time: 3 mins

    SAP Advanced Data Migration and Management (ADMM) by Syniti provides a cloud-native solution to help organisations effectively manage data quality and migration, ensuring smoother transformations to SAP S/4HANA while maximising data value and supporting long-term operational agility.

  7. Boomi-AWS Collaboration to Speed Up SAP Cloud Migration

    Boomi-AWS Collaboration to Speed Up SAP Cloud Migration

    Published: 16/May/2025

    Reading time: 3 mins

    Boomi and AWS have initiated a multi-year agreement to streamline SAP workloads’ migration to AWS, enhance native SAP integration, and enable organisations to leverage generative AI advancements, addressing key integration challenges and supporting cloud adoption.

  8. Simplify and Improve Document Output: Convert SAPscript to Smart Forms

    Published: 01/July/2005

    Reading time: 10 mins

    Smart Forms is a tool first delivered with R/3 Release 4.6 for printing and sending documents via email, Web, and fax. The supporting technology allows you to configure and deploy Smart Forms as a workflow-based or event-driven functionality. Find out more about Smart Forms and see how to implement it or convert existing SAPscripts to...…

  9. image of keyboard

    Tutorial: Build an SAPUI5 Application for SAP CRM or SAP ECC

    Published: 01/February/2016

    Reading time: 23 mins

    by Lukas M. Dietzsch, CEO, Blackvard Management Consulting, LLC This integrated example by Lukas Dietzsch of how to build an SAP Fiori application provides a step-by-step approach for how to transfer SAP materials management data onto a mobile device. This real-world business case, which is similar to any user’s Open Data Protocol (OData) service request,…

  10. The Config Team Combines Software and Services Offerings to Modernise SAP Supply Chains

    Published: 23/November/2024

    Reading time: 4 mins

    The Config Team, an SAP partner specializing in supply chain solutions, combines innovative software with credible consulting to address complex challenges, offering products like PreBilt™, CodingControl™, and IDoc Management Console™ to enhance efficiency and user experience in SAP environments.