Docusign helps CBA accelerate its digital strategy

Docusign helps CBA accelerate its digital strategy

Reading time: 4 mins

Key Takeaways

⇨ The Commonwealth Bank of Australia (CBA) has significantly transformed its lending process by implementing Docusign eSignature, resulting in a 95% adoption rate for commercial loans and reducing the average deal time by 20 days.

⇨ CBA's innovative use of Docusign streamlines operations, enhances the customer experience by allowing digital signing of loan documents, and supports a seamless banking experience for over 10 million retail customers amidst pandemic restrictions.

⇨ CBA aims to continue its digital transformation with a three-year plan to further automate processes and expand the scope of electronic document signing, promoting business growth through innovation and improved efficiency.

The Commonwealth Bank of Australia has transformed its lending processes by implementing DocuSign eSignature, increasing efficiency and customer satisfaction by significantly reducing document signing times and enabling a seamless digital experience for over 95% of loans.

More Resources

See All Related Content