Best Practices for mySAP CRM-to-CTI Integration Testing
Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls…
