Case Studies
Our library of customer case studies focuses on insights, advice, and best practices. The featured case studies highlight how customers are using SAP solutions to streamline business processes, reduce errors, increase ROI, automate workflows, and more.
337 results
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Creating a Culture of Collaboration at Sargent & Lundy
When power project services company Sargent & Lundy was faced with the need to empower new staff with the knowledge to succeed, business leaders recognized the immediate need for capturing expert knowledge from seasoned, in-house specialists before they reached retirement age. This institutional knowledge could – and should – be shared with their increasingly global…
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Sealed Air Packages an Improved Customer Experience
As producers of packaging materials, Sealed Air – the inventors of Bubble Wrap – helps organizations deliver products to their customers. Recently, Sealed Air has been focusing much of its energy on delivering better service to its own customers, embarking on a project to realign its customer service processes to new demands. This change, driven…
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How Thomas Cook Group Airlines Keeps Pace with Evolving Tourism Industry
The digital economy is taking the travel and tourism industry to new destinations, and Thomas Cook Group Airlines knew it had to make the journey to digital business. As part of the airline provider’s digital business strategy, it strove for ways to automate, standardize, and streamline its processes. Previously, the airline’s IT landscape consisted of…
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SCHOTT KAISHA Bottles a Fresh Start
SCHOTT KAISHA is a prolific provider of containers for the pharmaceutical industry, but as its business increased, the organization’s legacy system could not contain its growth. The company needed a systems upgrade if it was going to keep up with the pace of production. To do so, it partnered with Deloitte to undergo an SAP…
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Merck Focuses on Data-Driven Platform Strategy
Merck & Co., one of the world’s largest healthcare companies, has seen its data explode since it first implemented SAP Business Warehouse (SAP BW) on a third-party database that started to struggle as Merck’s massive data volumes hit the 15TB mark. To enable deep analytics insights and real-time access to all its growing data, Merck…
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Indivior Becomes Independent
Indivior PLC, a specialty pharmaceutical company that manufactures products for the treatment of opioid dependence, is dedicated to helping patients transform their lives. Recently, the organization had to transform itself when it demerged with its parent company. Separated from the IT services of its parent, Indivior had to set up an entirely new IT platform.…
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MIT Builds a Foundation for the Future
Massachusetts Institute of Technology (MIT), a pioneer in education and technology, is no stranger to the SAP world. Having been an SAP customer since 1996, MIT observed the increasingly prominent trend of on-premise systems moving to the cloud to reduce datacenter footprints and free up resources for more value-added development. Coupled with the need for…
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ATB Financial Banks on Team Members
ATB Financial, a financial services organization in Alberta, Canada, prides itself on being an excellent place to work. Its legacy HR system, however, did not provide the agility, efficiency, or self-service functionality necessary for maintaining this goal. With limited transparency for administrators and minimal ownership for employees, the old system needed an update. Discover how…
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Simplified Travel and Expense Management Takes Flight at Bentley Systems
Bentley Systems, a provider of infrastructure technology and software, has a global business presence – and its employees can often be found scattered around the globe, too. Roughly 20% of the company’s workforce is routinely sent to client sites worldwide. This frequent travel requires a simple and efficient travel management system, preferably one that can…
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doTERRA Brings the Power of Nature to the World at a Rapid Pace
Since its founding in 2008, doTERRA has grown exponentially, providing essential oils and other health products to millions of customers in more than 100 countries around the world. The company initially used third-party IT solutions for its day-to-day operations but, as it expanded, decided to build more scalable, internally-managed systems. Learn how doTERRA is using…
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