The need to innovate leveraging digital technologies is an imperative that has been consistently highlighted by SAPinsiders. The good news is that SAP provides a portfolio of capabilities, embedded into SAP Business Technology Platform to help organizations develop intelligent technologies, leveraging artificial intelligence and machine learning. These portfolio of tools and technologies that are integrated and embedded in BTP can help organizations optimize their business processes, enable informed decision-making through data-driven insights, and promote the cherished innovation they desire. SAP Intelligent technologies is hence not one technology but a portfolio of tools that are enabled by SAP BTP platform. Examples of building capabilities leveraging intelligent technologies are:

Business Processes transformation:

Leveraging SAP AI Business Services, organizations can automate and optimize business processes. In this capability, you can use relevant machine learning models that are available, and which allow users to leverage machine learning services without any data science know-how, and extract and process structured and unstructured data.

The need to innovate leveraging digital technologies is an imperative that has been consistently highlighted by SAPinsiders. The good news is that SAP provides a portfolio of capabilities, embedded into SAP Business Technology Platform to help organizations develop intelligent technologies, leveraging artificial intelligence and machine learning. These portfolio of tools and technologies that are integrated and embedded in BTP can help organizations optimize their business processes, enable informed decision-making through data-driven insights, and promote the cherished innovation they desire. SAP Intelligent technologies is hence not one technology but a portfolio of tools that are enabled by SAP BTP platform. Examples of building capabilities leveraging intelligent technologies are:

Business Processes transformation:

Leveraging SAP AI Business Services, organizations can automate and optimize business processes. In this capability, you can use relevant machine learning models that are available, and which allow users to leverage machine learning services without any data science know-how, and extract and process structured and unstructured data.

Developing Intelligent Applications:

With AI Foundation, organizations can build intelligent applications using the SAP AI Core infrastructure and SAP AI Launchpad. These tools help them deliver data-driven innovation and intelligence across their enterprise.

Building Conversational Agents:

Learn how to build powerful conversational agents in a heartbeat with SAP Conversational AI services, which enable human-to-machine interactions using a human conversation. Explore how to train, build, connect, and monitor developed conversational scenarios that run embedded and extended with SAP solutions.

Designing and Orchestrating Robots with SAP Intelligent RPA: Design and orchestrate intelligence bots to automate your repetitive manual tasks with SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) technology. With the power of citizen automation, this can be managed by all developer personas, including the citizen developer. Learn about the latest enhancements of SAP Intelligent RPA and how it is accelerated with low code and no code.

1288 results

  1. Achieve a Smooth Financial Transformation Through Intelligent Automation

    Published: 12/March/2019

    Reading time: 3 mins

    Many SAP customers struggle with keeping consistency in their financial reporting process, especially when making a big transformation, such as a move to SAP S/4HANA. As organizations strive to drive business performance with purpose, and to become more agile and intelligent, they need to consider how to disrupt business models, how to make the most…

  2. Video: Intelligent Workflows across SAP and non-SAP solutions

    Published: 29/October/2021

    Reading time: 1 mins

    It is no news that SAP is no longer a monolithic ERP solution. In SAPinsider’s 2021 research on Integration, we found that an average of 11 solutions were being integrated with SAP, with 90% of respondents needing to integrate non-SAP to SAP data. IBM has built an intelligent workflow solution using SAP Workflow Management and…

  3. Half of Australian businesses report AI agent errors, yet 62% say they’re satisfied with returns

    Published: 20/July/2026

    Reading time: 7 mins

    Sixty-two percent of Australian businesses say they are satisfied with their AI returns. In the same dataset, 49% report AI agents have already taken incorrect actions in pilots or production, and only 22% consider themselves governance-ready. A majority of the leaders surveyed say employees increasingly accept AI outputs without sufficient question. Those findings sit together…

  4. Agentic ambition outpaces AI foundations – SAP NOW AI Tour ANZ

    Published: 14/August/2026

    Reading time: 7 mins

    Foundations, not budgets, will decide which organisations win the AI value race. That was the message from Angela Colantuono, President and Managing Director, SAP Australia and New Zealand, opening the SAP NOW AI Tour Australia and New Zealand event at Sydney’s Hordern Pavilion on Wednesday. “The organisations that are making real progress aren’t the ones…

  5. SAP BTP Cloud Apps Development for a Korean Chaebol’s Unified Procurement Platform RISE with SAP and Mizkan

    SAP BTP Cloud Apps Development for a Korean Chaebol’s Unified Procurement Platform

    Published: 30/April/2025

    Reading time: 3 mins

    A leading South Korean conglomerate transformed its procurement processes by implementing a cloud-based, scalable SAP Business Technology Platform (SAP BTP) system that integrates with SAP S/4HANA, enhancing efficiency, user experience, and real-time data access while overcoming challenges through a collaborative development approach.

  6. Smart Campus Initiatives & Technology

    Published: 28/February/2018

    Reading time: 13 mins

    Campuses are embracing smart digital technologies to better compete with other institutions and deliver improved student experience.  By leveraging sensors, Internet of Things (IoT) devices and education applications, colleges and create a smart campus and deliver benefits including better campus safety, higher student engagement, and increased collaboration.  However, A smart campus initiative presents challenges on…

  7. SAP BTP

    5 Things to Know About SAP Business Technology Platform (SAP BTP)

    Published: 12/January/2022

    Reading time: 3 mins

    Companies are operating in a “new normal” environment where digitization is required to respond effectively with the speed of business. With volatile market conditions and supply chain disruptions, enterprises must have the technology and infrastructure to pivot accordingly. This is where SAP Business Technology Platform (BTP) can deliver operational value. In this article, learn about…

  8. Best Practices for mySAP CRM-to-CTI Integration Testing

    Published: 15/October/2005

    Reading time: 11 mins

    Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls...…

  9. SAPPHIRE NOW 2017 Live Stream – Full Schedule

    Published: 12/May/2017

    Reading time: 11 mins

    Join us on SAPinsider Online for a virtual look at SAPPHIRE NOW 2017, with a sampling of key sessions and keynotes streaming live from Orlando.   Starting Tuesday May 17, SAPPHIRE NOW 2017 coverage begins with SAP CEO Bill McDermott‘s keynote and continues through Thursday with selected sessions from Orlando.  The full list of keynotes and sessions…

  10. Manufacturers Use Agile and Intelligent PLM to Reduce Time to Market

    Published: 12/January/2020

    Reading time: 2 mins

    This research brief examines how companies in the manufacturing sector align their business strategies to meet pressures and goals such as reduced time to market through the use of intelligent technologies such as generative design, topology optimization, additive manufacturing, and a combination of edge and cloud computing. The most recent SAPinsider survey shows that more…