SAP Intelligent Technologies

The need to innovate leveraging digital technologies is an imperative that has been consistently highlighted by SAPinsiders. The good news is that SAP provides a portfolio of capabilities, embedded into SAP Business Technology Platform to help organizations develop intelligent technologies, leveraging artificial intelligence and machine learning. These portfolio of tools and technologies that are integrated and embedded in BTP can help organizations optimize their business processes, enable informed decision-making through data-driven insights, and promote the cherished innovation they desire. SAP Intelligent technologies is hence not one technology but a portfolio of tools that are enabled by SAP BTP platform. Examples of building capabilities leveraging intelligent technologies are:

Business Processes transformation:

Leveraging SAP AI Business Services, organizations can automate and optimize business processes. In this capability, you can use relevant machine learning models that are available, and which allow users to leverage machine learning services without any data science know-how, and extract and process structured and unstructured data.

Business Processes transformation:

Developing Intelligent Applications:

With AI Foundation, organizations can build intelligent applications using the SAP AI Core infrastructure and SAP AI Launchpad. These tools help them deliver data-driven innovation and intelligence across their enterprise.

Building Conversational Agents:

Learn how to build powerful conversational agents in a heartbeat with SAP Conversational AI services, which enable human-to-machine interactions using a human conversation. Explore how to train, build, connect, and monitor developed conversational scenarios that run embedded and extended with SAP solutions.

Designing and Orchestrating Robots with SAP Intelligent RPA: Design and orchestrate intelligence bots to automate your repetitive manual tasks with SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) technology. With the power of citizen automation, this can be managed by all developer personas, including the citizen developer. Learn about the latest enhancements of SAP Intelligent RPA and how it is accelerated with low code and no code.

- SAP Platform and Technology
SAP BTP Cloud Apps Development for a Korean Chaebol’s Unified Procurement Platform

Published: 30/April/2025

Reading time: 3 mins

A leading South Korean conglomerate transformed its procurement processes by implementing a cloud-based, scalable SAP Business Technology Platform (SAP BTP) system that integrates with SAP S/4HANA, enhancing efficiency, user experience, and real-time data access while overcoming challenges through a collaborative development approach.
- SAP EAI
Making Sense of ABAP-Based Interface Technologies in the Modern IT Landscape

Published: 05/June/2012

Reading time: 15 mins

Survey modern ABAP-based interface technologies supported by SAP NetWeaver Application Server ABAP (AS ABAP). Look at the pros and cons of each technology and identify typical usage scenarios. Develop a decision table that can be used to determine when and where to apply specific interface technologies. Key Concept In the past several years, the SAP...…
- SAP CRM
Why Today’s Economy Demands a New Mindset

Published: 17/July/2020

Reading time: 6 mins

As companies are starting to look at how to connect operational data (O-data) with experience data (X-data), they are realizing that, in today’s economy, it is more important than ever. And they are also realizing that creating value through improved experiences for both customers and employees takes more than just technology. It requires a fundamental…
- SAP Analytics and AI
SAP Showcases New AI Customers Across APAC

Published: 06/February/2025

Reading time: 3 mins

During SAP’s FY2024 earnings call, strong cloud revenue growth, particularly in the Asia Pacific and Japan region—attributed to the increased adoption of AI in 50% of deals—was highlighted, showcasing the company’s commitment to embedding 400 AI use cases by 2025 and emphasizing the significant impact of Business AI on various organizations throughout the region.
The Future of Support Services

Published: 13/August/2019

Reading time: 6 mins

SAP customers want support experiences that are personalized to who they are and the SAP products they use, and that compare their issues to questions that have already been answered. So how does SAP meet these expectations? This article explains how new technologies are changing the way SAP provides support to help customers get maximum…
Best Practices for mySAP CRM-to-CTI Integration Testing

Published: 15/October/2005

Reading time: 11 mins

Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls...…
- SAP S/4HANA
Are You Ready for SAP S/4HANA? The Time Is Now

Published: 03/April/2020

Reading time: 15 mins

This article looks at how organizations can use SAP’s Business Technology Platform to smooth the migration to SAP S/4HANA.
- SAP CRM
Beyond the Buzz: Everything You Need to Know About SAP C/4HANA as the Intelligent Customer Experience Management Team Kicks Off 2019 Research Agenda

Published: 07/February/2019

Reading time: 2 mins

You’ve heard the buzz about SAP C/4HANA — but how are your peers implementing and using this suite of solutions in the real world? The SAPinsider Intelligent Customer Experience Management (CXM) team will uncover just that in the coming weeks, as we launch the first of a series of upcoming surveys to our insider community,…
- SAP Extension Suite
SAP Takes Partner Applications to Customers Worldwide

Published: 13/May/2020

Reading time: 8 mins

Learn about the Partner Solution Progression from SAP, which enables partners to innovate, get their solutions to an audience of engaged customers faster, and grow their business. From collaborating on application development to showcasing applications in SAP App Center, SAP works together with partners through the journey, backed by marketing and sales support from SAP,…
- SAP MES
The Intelligent Enterprise and the Digital Supply Chain of One

Published: 22/October/2018

Reading time: 3 mins

This third article in a series of five on the Intelligent Enterprise shows how apps and extensions to SAP Cloud Platform can benefit vendors building solutions and products to help their customers optimize their manufacturing and supply chain operations.