SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

594 results

  1. SAPinsider 2020 Virtual Conference Experience Draws Thousands, Delivers Powerful and Cohesive Online Event Experience

    Published: 21/August/2020

    Reading time: 2 mins

    BOSTON – August 21, 2020 – SAPinsider, the world’s largest and fastest-growing independent membership organization of SAP professionals, continues to welcome members of the SAP ecosystem to its inaugural virtual conference, today. Live sessions started on Tuesday, August 18, and run through Friday August 21, 2020. More than 6,500 registrants have signed up for the…

  2. two men sitting on a sofa in an office and cheerfully looking at a laptop screen

    Zalaris’ PeopleHub classed as SAP-qualified partner-packaged solution for SAP SuccessFactors

    Published: 20/December/2024

    Reading time: 1 mins

    Zalaris has recently announced that its PeopleHub solution has been recognised as an SAP-qualified partner-packaged solution.

  3. INK IT Solutions Is Now Qualified for Partner-Led Territories

    Reading time: 1 mins

    INK IT Solutions has been qualified to independently lead the Customer Value Journey in Australia and New Zealand’s market segment through SAP’s Partner-Led Territories initiative, enhancing its offerings of SAP solutions across various industries.

  4. Partner Maturity Award SAP PKOM 2025

    Reading time: 2 mins

    INK IT has been awarded the Partner Maturity Index Award at the 2025 SAP Australia and New Zealand Partner Excellence Awards in recognition of its commitment to delivering exceptional customer value and driving innovation.

  5. Nilons and SAP

    Nilons Modernises Operations with SAP to Drive Growth

    Published: 03/October/2025

    Reading time: 2 mins

    Nilons Enterprises Pvt. Ltd has adopted SAP Cloud ERP Private with RISE with SAP for digital transformation, unifying operations and enabling data-driven decision-making across its value chain, thereby enhancing efficiency and scalability in India’s processed food industry.

  6. Lessons Behind the Trophies: What SAP End Users Can Learn from Award-Winning Projects in November

    Published: 10/October/2025

    Reading time: 3 mins

    Glasses of champagne, shiny trophies, and tables of excited teams – there’s a lot to like about an awards night. But behind the celebrations are people who’ve wrestled with integrations, data quality, deadlines, and change. The real value of an awards program like the 2025 SAP Best Tech Awards isn’t just the glitter, it’s the…

  7. NEOS by Argon & Co Launches Rocket Mobile to pioneer AI in SAP logistics operations

    Reading time: 1 mins

    NEOS by Argon & Co, a leader in system integration services and support, announces the launch of its latest innovation, Rocket Mobile for SAP. This certified SAP solution is set to transform supply chain operations with unparalleled AI capabilities and seamless integration. With decades of experience in delivering enterprise-grade warehouse, transportation, and inventory orchestration systems, NEOS by…

  8. Customer Success Story: Clean Core DNA: Belenos on SAP Cloud.

    Reading time: 2 mins

    Customer Belenos Bioscience Industry: Biotech Key technologies: SAP S/4HANA Cloud, SAP Concur Go-live: 03/2025 Country: United States of America Belenos Bioscience, a biotech startup founded in 2024, raised seed funding to develop long-acting bispecific antibodies with half-life extension technology, aiming to deliver pipeline-in-a-product therapies for chronic inflammatory diseases. To meet investor expectations and prepare for…

  9. Demystifying the Global Rollout: Using Template and Implementation Projects to Manage a Global Deployment

    Published: 14/September/2011

    Reading time: 15 mins

    ManagerOrganizations are increasingly seeking to reduce costs and improve enterprise agility by standardizing processes across the globe. Learn how SAP Solution Manager can help you build an SAP process template and manage the localization requirements as you roll it out across the enterprise. By using SAP Solution Manager features such as the template project, implementation...…

  10. Improve SAP NetWeaver PI Value Mapping Performance in a High-Volume Situation

    Published: 12/September/2011

    Reading time: 15 mins

    Value mapping in SAP NetWeaver Process Integration can take up a lot of processing time and lead to poor performance. Learn how memory is consumed in high-volume scenarios with a large number of value mapping groups, which key factors affect performance, and what to do to achieve the best performance when using value mapping functionality....…