SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

594 results

  1. Accelerate Your Closing Process with mySAP ERP New G/L and New Functions

    Published: 15/June/2006

    Reading time: 14 mins

    Fast period closing enables quick identification, investigation, and elimination of accounting problems. Here’s how to take advantage of mySAP ERP’s new G/L and new functions in accounting for your fastest closings yet. Key Concept In period-end closing, a company compiles information at the end of a fiscal period. Many departments of a company contribute to...…

  2. Manage Credit Card Expenses with mySAP ERP Travel Management

    Published: 15/September/2005

    Reading time: 15 mins

    SAPexperts HR/FinancialsmySAP ERP Travel Management supports expense reporting and management of all types of corporate credit cards and business travel activity. Learn what the options are, what other companies are doing, and how you can leverage your systems to save money, streamline processes, and prevent fraud. Key Concept SAP Travel Expense enables the importing of...…

  3. How to Create a Custom Metric to Monitor Email and Fax Transmissions

    Published: 24/January/2013

    Reading time: 10 mins

    ManagerStep through the process of creating two custom metrics: one within Computing Center Management System (CCMS) and one in SAP Solution Manager 7.1 Technical Monitoring. These metrics work together to monitor the transmission of faxes and emails. The integration of the two metrics allows for an alert to be sent when failed transmissions are detected....…

  4. Integration Aspects of Global Available-To-Promise: The Integration of SAP SCM and SAP ECC Necessary to Implement Global ATP

    Published: 07/February/2012

    Reading time: 23 mins

    Learn about the key integration points between SAP Supply Chain Management (SCM) and SAP ERP Central Component (SAP ECC) required to effectively implement Global Available-To-Promise (Global ATP). Understand the configuration and master data elements that can influence this integration and learn about the potential impact of Global ATP on the order fulfillment processes. Key Concept...…

  5. SAPinsider Unveils New Research and Content Strategy for 2019

    Published: 31/January/2019

    Reading time: 3 mins

    “Life is flux,” according to the Greek philosopher Heraclitus, and this well-known assertion that all things change applies just as readily to businesses, which must constantly adapt to changing user needs. The current push for digital transformation, for example, is centered on enabling the efficiency and flexibility required to instantly and effectively meet the changing…

  6. A Guide to SAP’s Development Environments for SAP HANA and the Cloud

    Published: 01/January/2015

    Reading time: 17 mins

    Read this in-depth column for a comprehensive understanding of SAP’s current main tooling environments for supporting SAP HANA and the cloud, including both desktop- and browser-based environments. You will gain a set of guidelines for determining when to use which platforms and what tools are best suited to your particular development project needs.

  7. Customer experience

    Obzervr’s Workorder Management Solution Transforms Field Data into Actionable AI Insights

    Published: 11/December/2024

    Reading time: 3 mins

    Obzervr enhances SAP’s field mobility with a cloud-based work order management solution that streamlines asset maintenance for mining and other industries by automating administrative tasks, improving safety, and utilizing AI for predictive maintenance and real-time data integration.

  8. SAP Shops S/4HANA Public Cloud to Retail for Supply Chain Fix

    Published: 10/January/2025

    Reading time: 3 mins

    SAP has launched the SAP S/4HANA Cloud Public Edition tailored specifically for retailers, featuring enhanced supply chain capabilities aimed at optimising inventory management, improving operational efficiency, and facilitating omnichannel operations.

  9. From Energy to Efficiency: Merit Energy Taps Syniti to Drive Seamless SAP S/4HANA Data Migration and Governance

    Published: 14/January/2025

    Reading time: 2 mins

    Data governance processes ensure data protection and usability, with organisations like Merit Energy leveraging SAP MDG and Syniti’s Rapid Data Governance to streamline implementation, enhance compliance, and optimise data management for better decision-making and growth.

  10. : How APAC Retail Is Winning with SAP Cloud

    From Mayhem to Market Leadership: How APAC Retail Is Winning with SAP Cloud

    Published: 11/June/2025

    Reading time: 3 mins

    The dynamic retail landscape in Asia Pacific drives companies like BIG Caring Group to adopt cloud solutions such as RISE with SAP on AWS for greater data unification and operational efficiency, enabling them to leverage AI for enhanced customer experiences and strategic growth.