SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

598 results

  1. Examining AI’s Role in Thailand’s Manufacturing Transformation

    Published: 29/May/2025

    Reading time: 3 mins

    A whitepaper from TDRI, ETDA, and SAP highlights AI’s pivotal role in advancing Thailand 4.0 by identifying 300 potential manufacturing use cases and estimating a 60% adoption increase by 2025, while addressing challenges such as data quality and infrastructure to unlock significant productivity and safety benefits.

  2. data

    Preparing Your Data for ERP Transformation

    Reading time: 3 mins

    Organizations transitioning to SAP S/4HANA must focus on effective data preparation and management—including data cleansing, classification, and accessibility—to ensure a successful move and control costs associated with data volume.

  3. Data Strategy and DXC

    Why CFOs and CIOs Must Align on Data Strategy for SAP Ecosystems

    Reading time: 3 mins

    To unlock the full potential of data as a strategic asset, organizations must foster collaboration between the CFO and CIO through joint stewardship, governance, and a three-wave plan to stabilise platforms, automate critical processes, and track interconnected financial outcomes.

  4. SAP Australia

    SAP Australia Appoints Ryan Mitchelmore to Lead New Public Sector Center of Excellence

    Published: 05/December/2025

    Reading time: 2 mins

    SAP Australia has appointed Ryan Mitchelmore to lead its new Public Sector Center of Excellence in Canberra, aimed at promoting digital transformation for Australian and New Zealand federal agencies by modernising ERP systems and integrating AI.

  5. Appian Platform Update Advances Enterprise AI Governance and Scale

    Reading time: 3 mins

    Appian’s latest release introduces Agent Studio and enhanced Data Fabric, enabling SAP customers to operationalize autonomous AI agents with enterprise-grade governance and auditability.

  6. Improve Your Sales Processes with mySAP CRM Opportunity Management

    Published: 15/November/2005

    Reading time: 10 mins

    You can use mySAP CRM Enterprise Sales to better manage your sales processes. Learn about its opportunity management capabilities and the typical requirements necessary to implement the module. Key Concept Opportunity management is a key functional area of mySAP CRM Enterprise Sales that allows you to organize your sales processes from the initial sales lead...…

  7. Interview: Michael Pytel on the Project Functionality in SAP Solution Manager 7.1

    Published: 18/November/2011

    Reading time: 18 mins

    ManagerSAPexperts/Project ManagementSAP Solution Manager 7.1 is more than just a marketing-focused release. It represents a major overhaul in the functionality and look and feel of the application. NIMBL consultant Michael Pytel explains some of the new functionality, as well as how the solution helps bridge IT and project management needs. SAP Solution Manager 7.1 has...…

  8. Development Steps in Creating a UI5 Application

    Published: 02/September/2014

    Reading time: 11 mins

    One of the major difficulties for SAPUI5 developers today is the lack of documentation on how to get started in a real-world project. Sarah Lottman outlines the steps necessary to develop an application using Eclipse as the platform. Key Concept SAPUI5 is a collection of development libraries that is used to build both desktop and...…

  9. Connecting a Custom SAP UI5 Control to OData Services

    Published: 18/January/2021

    Reading time: 7 mins

    By Cord Jastram, Software Developer at DXC. SAPUI5 offers a large set of controls ranging from simple ones like the Label to complex controls like the PlanningCalendar control. The available set of SAPUI5 controls covers most use cases for SAPUI5, but sometimes the requirements for a developer go beyond the scope of the existing controls.…

  10. Fujitsu Expects Resurgent SAP Services and Solutions Business in ANZ Region

    Published: 23/November/2024

    Reading time: 5 mins

    Fujitsu, leveraging its extensive history in manufacturing and technology, aims to enhance supply chain efficiency in the ANZ region through advisory and managed services, while focusing on sustainability and digital innovation via its Uvance initiative and partnerships with SAP.