SAP COE


What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders

  • Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.

594 results

  1. Navigating the SAP ECC to HANA Transition with Appian

    Reading time: 3 mins

       Embracing Clean Core Strategy: Paving the Way for a Streamlined ERP Transition.   Seamless Migration and Efficient Customization. The landscape of enterprise resource planning (ERP) systems is undergoing a significant transformation. SAP ECC, a cornerstone for many organizations, is approaching its end-of-life (2027), necessitating a shift to the more advanced SAP HANA. Moving from...…

  2. SAP SuccessFactors and Stanley Electric

    HR Path Accelerates APAC SAP and HRIS Growth with Strategic Acquisition of Blueprint HR Software

    Reading time: 2 mins

    HR Path has expanded its APAC presence by acquiring Blueprint HR Software Solutions, enhancing its SAP-centric human capital offerings and strengthening its foothold in high-growth markets like India and the UAE.

  3. SAP BTP and S/4HANA: Why the Integration Decision You Make Today Will Define Your SAP Costs for Years

    Reading time: 6 mins

    Most organisations implementing S/4HANA treat SAP Business Technology Platform (BTP) as a  phase two  consideration. They view it as a future luxury something to be bolted on once the core ERP is stable. That decision to defer BTP architecture until later is one of the most expensive mistakes in the modern SAP landscape. There is…

  4. Live from SAPinsider Studio: Rohana Gunawardena on SAP CO

    Rohana Gunawardena, Director, SAP Practice, QS&S, joins SAPinsider Studio at the SAPinsider FIN 2016 event in Las Vegas to discuss the SAP CO philosophy and using CO beyond cost center accounting, such as internal orders, as well as what SAP S/4HANA means for SAP CO. This is an edited version of the transcript: Ken Murphy,…

  5. SAP & EY Unveil Integrated Finance Managed Service for S/4HANA Cloud

    Published: 14/May/2025

    Reading time: 3 mins

    EY and SAP have launched the Integrated Finance Managed Service solution utilising SAP S/4HANA Cloud to streamline enterprise functions and enhance efficiency by combining advanced technology with domain expertise.

  6. SAP Bets on India’s Future with €194M Bengaluru Campus

    Published: 21/August/2025

    Reading time: 2 mins

    SAP has launched the SAP Labs India Innovation Park in Bengaluru, a €194 million investment designed to accommodate over 15,000 professionals and establish a global innovation hub focusing on AI and technology, reflecting India’s pivotal role in SAP’s R&D and strategy.

  7. IC WinClient or IC WebClient? How to Choose a Call Center Interface

    Published: 15/June/2006

    Reading time: 16 mins

    Are you trying to decide between using Interaction Center (IC) WinClient or IC WebClient? With all the variations of interfaces, methods, and terminology, the limited information available to support these choices further complicates an already tricky situation. Find out about the differences between IC WinClient and IC WebClient for a mySAP CRM call center and...…

  8. mySAP ERP Travel Management: Improve Your Control of Travel Planning and Expenses

    Published: 15/May/2005

    Reading time: 12 mins

    /FinancialsCompliance with the Sarbanes-Oxley Act has prompted many organizations to analyze their existing internal travel and expenses controls to reduce risk. Learn how the latest version of mySAP ERP Travel Management automates business processes for travel policy enforcement and streamlines time-consuming administrative tasks. Key Concept MySAP ERP Travel Management supports the standard SAP Business Workflow...…

  9. Routing Concept in SAPUI5 Development: A Primer

    Published: 19/October/2016

    Reading time: 12 mins

    The use of routing allows navigation through application views via hashtag-based patterns. This article covers the main steps required to implement routing in an SAPUI5 application and the important classes and methods involved in making a full-fledged example, using a product list. Key Concept Hashtag-based routing and navigation let you reference application views via a...…

  10. One-of-a-Kind: Why Mastering SAP Collaborate, an SAP TechEd on Tour event is made for Australia

    Published: 02/October/2025

    Reading time: 3 mins

    Australia is home to some of the world’s most unique, one-of-a-kind flora and fauna – kangaroo, koala, platypus, cassowary and redback spiders. It comes from being an distant island relative to the rest of the world. Geographic isolation also means we can be an inventive lot – hills hoist, wi-fi, pacemaker, victa lawnmower, bionic ear,…