SAP Field Service
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Key capabilities include:
- Real-time field service metrics. Make decisions and recognize issues quickly with standard or custom reports, observe KPIs for performance tracking, and meet requirements of service agreements.
- Mobile and desktop reporting. Complete view of customers, products, and service staff in one hub and access to dashboards or reports on mobile services, desktops, or offline sources.
- Individualized reports and invoices. Complete service reports online; ability to upload invoice reports into ERP software automatically and send invoices to customers automatically from the ERP system.
- AI-enabled scheduling. Prioritize service calls and schedules, optimize scheduling in real time with AI-based tools, and customize your planning list.
Employing software that can automate certain tasks will help to reduce the strain on your workforce, improve knowledge transfer, and provide capabilities supporting technicians in the field. Digitalize the entire network of processes to build your service on agility, safety, and efficiency.
Benefits are:
- Improve first time fix rates: Mobile technology and AI to locate the right technician and parts
- Harmonize field service operations: Processes enabling effective collaboration, keeping customers informed
- Cut field service costs and increase revenue. Boost production time and make decisions with real-time analytics
Vendor partners available to provide seamless field service interactions include: ServiceNow, SAP, and Microsoft.
1207 results
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Transfer Small Amounts of Legacy Data into Asset Accounting with Ease
The SAP R/3 Asset Accounting component has a little-known tool, known as Transfer Legacy Data to Asset Accounting using Microsoft Excel, for loading legacy asset data into an SAP system. Data transfers in small volumes can be a snap if you follow these steps and know where the formatting pitfalls are. Key Concept To implement...…
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Track Cross-Company Sales Using BW’s Return Tables
Reporting on cross-company sales is sometimes confusing in BW because of the way company codes are assigned. It can be difficult to see from which division sales are being received. BW has a feature called “return tables” that can get you around this problem, and the author explains how. A global company often trades goods...…
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Simplify Data Entry with Fast Entry for Actions
Eliminate unnecessary data entry and streamline the actions process using fast entry for actions. Learn how to configure your system to optimize the fast entry for actions functionality. Key Concept SAP’s fast entry for actions (transaction PA42), allows a user to place various fields from multiple infotypes on one interface screen for faster processing. Fast...…
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How Wage Type Valuation Bases Turn Payroll Numbers into Money
Within any payroll, there will always be payments input as numbers that then need to be converted into money. The method of achieving this in R/3 is known as the “wage type valuation base.” The author gives some background on valuation bases and shows how each works. He provides two examples of using valuation bases...…
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Save Time by Automating Your SAP Queries
You can automate frequently run SAP Queries via two options: You can send the output to a shared location or email the output to users. The author explains how to send the output to a shared location, which requires use of a function module exit. Key Concept R/3 accesses the function module exit EXIT_RSAQEXCE_001 when...…
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Leveraging Customer Attributes to Manage Work
D. Russell Sloan shows how to use customer attributes to add metadata to key project objects. This enables tracking and management of project work such as identifying teams that are responsible for or use transaction, configuration, and development objects. Key Concept The customer attributes feature requires a Solution Manager 7.0 Support Package 1 or higher...…
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Shared Master Data Management with SAP Access Control and SAP Process Control
SAP Access Control and SAP Process Control have common master data elements that are consumed by both applications. Jitan Batra explains how the architectural shift back to ABAP for SAP Access Control 10.0 not only allows SAP Access Control and SAP Process Control to coexist in the same system, but also allows sharing of common...…
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A Complete Guide for Managing Contingent Workers in SuccessFactors Employee Central
Learn how to set up and configure the new (as of the August 2015 release) Contingent Workforce functionality in SuccessFactors Employee Central. Gain an overview of the process for handling the contingent workforce, and how to manage vendors and work orders, activate the Contingent Workforce management functionality, set up security roles, and access and understand...…
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SAP S/4HANA Finance: How to Activate and Use Additional Quantity Fields in Account-Based CO-PA
Discover how to activate additional quantity fields in account-based Profitability Analysis (CO-PA) so that quantities are also included in reporting. These additional quantity fields are made available in the Controlling module (CO) line-item tables, CO-PA top-down distributions, and CO-PA assessment cycles. Key Concept In SAP S/4HANA Finance, up to three additional quantities can be defined...…
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How to Carry Out Data Extraction from a Planning Area in SAP APO
Learn the process flow of how data can be extracted from a planning area in Demand Planning to an InfoCube in the SAP Advanced Planning and Optimization (SAP APO) database. Follow a step-by-step procedure to understand the prerequisites, importance, and configuration steps with the help of an example case study. Key Concept Demand Planning in...…
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