Seven guiding principles for a successful SAP Cloud for Customer implementation
Prevent common mistakes and avoid the pitfalls that can occur on a CRM cloud journey with these seven jewels of CRM wisdom. Based on real-life SAP Cloud for Customer implementations, these principles impart:
- The importance of a results-oriented approach to defining a project as illustrated by a walk-though of an “Impact Case” methodology
- Ways to measure and manage organizational and user readiness that reduces project risk and ensures commitment and success
- The necessary elements of master data management and change management initiatives
- Guidelines to build the right project roadmap for your organization and initiative
