Make the Most of Your Employee Interaction Center with SLA Agreements
SAPexpets/HRLearn how to create Service Level Agreements (SLAs) within the Employee Interaction Center so you can track the effectiveness of the service center. Key Concept Service Level Agreements (SLAs) are predefined agreements between two parties (e.g., the HR Shared Service Group and the customer or employee) for the delivery of HR services. They are used…
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