Leveraging SAP to Make it Easy for People at TAFE NSW to Buy
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Key Takeaways
⇨ The most obvious way to make things easy is to digitise the process and take away the thinking.
⇨ Don’t overcomplicate the process with technology, simple is sophisticated.
⇨ Explore different technology solutions for different problems, but always maintain a streamlined and intuitive customer experience.
TAFE NSW operates out of 155 different locations in New South Wales and delivers thousands of courses to its learners. Procurement’s main customer is the teacher and Procurement’s role is to support the teacher to buy the goods and services they need to be able to teach a classroom of students.
TAFE NSW spend approximately $600m per year across Property, ICT and corporate goods and services but what makes us different is the breadth of categories that we have to source which covers every industry in NSW. One day we might be buying flight simulators for pilot courses, the next we’re looking at hair and beauty products.
With such a wide variety of items to purchase on behalf of thousands of teachers it was critical that Procurement made buying easy and simple, ensuring not only compliance but value for money outcomes.
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