Mitre 10 is NZ's leading home improvement brand spanning 84 stores and 65 business entities. We work as a cooperative, relying on collaborative strategy setting and decision-making processes to succeed. Programme ONE is a major, multi-year project to set Mitre 10 up for the future. The programme spans new systems, better processes, better information access, improved training for team members, and brand-new ways of doing things.
There has been an early realisation that our PONE SAP transformation is more than a system change, the ultimate aim is to enable an Epic CX (Customer Experience) through a powerful PX (People Experience).
Join me in a deep dive on how we approached this massive transformation by focusing on three mission- critical building blocks preparing our now for the future:
a. Digital Confidence - basic digital literacy skills for almost 53% of our teams and leaders to help them adapt to a new digital world
b. Leadership capability- getting clear on what future-ready leadership looks like for Mitre 10, especially in a rapidly changing landscape.
c. DIY learning - building agility, self-reliance and collaborative learning into our capability approach to deal with rapidly changing systems and processes
Click HERE to view the presentation deck slides.
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