Aligning Business Plans and SAP Roadmap as Part of Hydro Tasmania’s Internal Customer Value Journey
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Key Takeaways
⇨ Implementation of an SAP CoE to enhance end-user SAP capability.
⇨ Lessons from cultural evolution, new ways of working, and developing a common language for business engagement.
⇨ Aligning business plans with SAP roadmaps to deliver customer value and foster business enthusiasm for SAP, matching the passion of the SAP Delivery Team.
Managing Hydro Tasmania’s SAP ecosystem through a 12-month capital planning process has primarily focused on technology rather than delivering customer value. In February 2023, Hydro’s IT Leadership team identified functional gaps using the CoBiT model and implemented Plan, Build, Run to support a new IT working structure. Feedback from a CIO Survey and Employee Engagement Surveys highlighted the need to uplift internal SAP capabilities.
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