Christchurch City Council’s Transformation Journey to Empower Citizens and Streamline Processes
Key Takeaways
⇨ Christchurch City Council leveraged SAP technology to rebuild and create a liveable city with improved service delivery, strong communities, and a healthy environment after the 2011 earthquake.
⇨ By adopting SAP S/4HANA, SAP Cloud for Customer, and SAP Commerce Cloud, the Council achieved enhanced operational efficiency and a new digital interface for citizens.
⇨ Ongoing transformation includes implementing SAP Customer Data Cloud to address identity silos and further improve citizen engagement.
The video discusses how Christchurch City Council, following the 2011 earthquake, aimed to rebuild a liveable city by enhancing service delivery and customer interactions. Faced with outdated legacy systems and manual processes, the Council adopted SAP technology, including SAP S/4HANA, SAP Cloud for Customer, and SAP Commerce Cloud, to improve operational efficiency and citizen engagement. The video also explores the ongoing transformation with the implementation of SAP Customer Data Cloud to address the challenge of siloed identities.
Explore the video to discover how Christchurch City Council utilized SAP technology to rebuild and transform services post-earthquake, fostering a liveable city with improved citizen engagement and operational efficiency. Or read the full case study.
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