IBM Watson Artificial Intelligence for SAP Solutions
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Key Takeaways
⇨ SAP and IBM have collaborated to embed IBM Watson technology into SAP solutions.
⇨ By using SAP Start, users can locate, access, and communicate with apps featured in SAP and SAP S/4HANA cloud solutions.
⇨ By integrating IBM Watson's enterprise-grade AI capabilities into SAP's ERP platform, businesses can accelerate customer experiences, increase productivity, and enhance growth.
SAP and IBM have collaborated to embed IBM Watson technology into SAP solutions. The goal is to leverage artificial intelligence (AI) to deliver fresh insights and streamline processes, thereby enhancing innovation and improving user experiences across SAP’s application range.
SAP intends to embed IBM Watson’s capabilities into its digital assistant within SAP Start, which serves as a centralized gateway for SAP cloud solutions. By using SAP Start, users can locate, access, and communicate with apps featured in SAP and SAP S/4HANA cloud solutions. With IBM Watson’s AI solutions that follow IBM’s data privacy and transparency principles, SAP Start’s AI functions will include natural language abilities and predictive insights, boosting productivity for users.
Christian Klein, CEO and Executive Board Member of SAP SE, stated that this partnership with IBM is a significant step toward enhancing customer satisfaction by facilitating more efficient decision-making and providing deeper insights into business processes. Klein noted that the joint effort to integrate intelligent technologies like AI and machine learning into SAP solutions will result in better business outcomes for their customers. This partnership’s announcement, along with SAP’s recent announcement regarding their increased utilization of Red Hat Enterprise Linux, showcases the strength and growth of the 50-year partnership between SAP and IBM.
SAP plans to expand the digital assistant capabilities in SAP Start to cover various SAP solutions and cater to the inquiries of both managers and employees. This automation is expected to increase productivity by streamlining common tasks, freeing up more time for more strategic work. By leveraging AI and machine learning to extract information from various data sources, SAP Start provides customers with intelligence that can aid in decision-making across different business areas. Furthermore, IBM’s Watson technology is already in use in SAP Concur’s TripIt mobile app, providing nearly 13 million users with AI-generated weather insights to facilitate eco-friendly travel choices before and during their travels.
The partnership will provide businesses with new and innovative methods of harnessing AI’s transformative power to gain a competitive edge. By integrating IBM Watson’s enterprise-grade AI capabilities into SAP’s ERP platform, businesses can revamp customer experiences, increase productivity, and stimulate growth. Furthermore, SAP and IBM are working together on generative AI and large language models that aim to promote consistent learning and automation, based on SAP’s essential application suite.
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