Automate Your Interaction Center with CTI Call Attached Data

Automate Your Interaction Center with CTI Call Attached Data

Published: 16/August/2010

Reading time: 10 mins

See how you can enable the transfer of call attached data to the interaction record, which allows your agents to easily access call-relevant information. Learn how to reduce call processing time by defaulting input fields with values the telephony environment collects automatically. Key Concept Call attached data (CAD) allows you to publish information collected by…

Membership Required

You must be a member to access this content.

View Membership Levels

Already a member? Log in here

More Resources