Intelligent Order Management Automation
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Key Takeaways
⇨ Order management process has become much more critical in the age of more demanding customers.
⇨ Order management process automation solutions therefore are becoming much more critical.
⇨ Intelligent automation capabilities in order management automation solutions can help transform process capabilities significantly.
Order management is a critical process in the supply chain world. With the evolution of customer expectations and behavior, the importance of the order management process has increased. It is therefore not surprising that in the initial responses to our research survey for Process Automation for Supply Chain, order management emerged as one of the top focus areas for process automation, along with procure-to-pay, as shown in figure 1. In the Process Automation and SAP S/4HANA research that we conducted in April 2022, intelligent automation was one of the key capabilities that SAPinsiders highlighted as the ones they will be focused on over the next couple of years. This article will review the opportunities to leverage intelligent automation in the overall order management process.
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