Elevating Customer Experience: Tauranga City Council’s Digital Transformation
Webinar On-Demand
Meet the Experts
Key Takeaways
⇨ Reduced response times from 3-4 days to instantaneous, resulting in higher customer satisfaction.
⇨ Met Service Level Agreements (SLAs) without expanding teams, allowing the Council to support a growing population with increased efficiency.
⇨ Cut administrative effort by 99%, from 22 minutes per application to a fully automated process.
How do you handle double the demand for services with no change in resources to deliver those services?
Enlightened organisations choose this moment to innovate – even when that flies in the face of popular opinion.
And the results can be spectacular.
Join us for an insightful webinar showcasing how Tauranga City Council, in partnership with DXC Technology, overcame the challenges of outdated ERP systems and fragmented processes to deliver an unparalleled citizen experience. Located in the fast-growing Bay of Plenty region, the Council faced rising demands due to a 2.6% annual population growth—double the national rate. In response, they embarked on a digital transformation journey that not only met stringent regulatory requirements but also transformed their customer service operations.
Learn how Tauranga City Council:
– Reduced response times from 3-4 days to instantaneous, resulting in higher customer satisfaction.
– Met Service Level Agreements (SLAs) without expanding teams, allowing the Council to support a growing population with increased efficiency.
– Cut administrative effort by 99%, from 22 minutes per application to a fully automated process.
