Media Awareness Blog

• SAP Customer Experience

Customer experience is king in B2B ecommerce

Business transformation has placed the chief marketing officer (CMO) and chief experience officer (CXO) in the driver’s seat of business-to-business (B2B) ecommerce portals as customer experience becomes a differentiator for organisations, according to DXC Digital Practice Manager Erik Burton.  “Business-to-consumer (B2C) online digital channels have traditionally been driven by business, whereas B2B ecommerce portals are…

• SAP S/4HANA

Procurement changes help Australian government agencies move to SAP S/4HANA faster

The Australian Government last year announced it was replacing its enterprise resource planning (ERP) procurement program, GovERP,  with a new approach called APS ERP. Compared to the centralised and consolidated nature of GovERP – also known as the Shared Services Transformation Program – APS ERP allows individual agencies to choose what ERP solution they want…