SAP Solution Manager


What Is SAP Solution Manager?

SAP Solution Manager is an application lifecycle management (ALM) platform used to implement, maintain, and integrate SAP systems and troubleshoot problems. SAP Solution Manager provides integrated content, tools, methodologies, and access to SAP systems. It combines process modeling in SAP Signavio Process Manager, automated application testing in Tricentis Test Automation for SAP, and learning management in SAP Enable Now to support business transformation.

System administrators use SAP Solution Manager to make changes to an IT environment, monitor solutions in real time, integrate new on-premise and cloud solutions, test updates to solutions, document business processes, and control access rights.

What Is SAP Solution Manager?

SAP Solution Manager is an application lifecycle management (ALM) platform used to implement, maintain, and integrate SAP systems and troubleshoot problems. SAP Solution Manager provides integrated content, tools, methodologies, and access to SAP systems. It combines process modeling in SAP Signavio Process Manager, automated application testing in Tricentis Test Automation for SAP, and learning management in SAP Enable Now to support business transformation.

System administrators use SAP Solution Manager to make changes to an IT environment, monitor solutions in real time, integrate new on-premise and cloud solutions, test updates to solutions, document business processes, and control access rights.

SAP Solution Manager features include:

  • Change Request Management — application management process of documenting and controlling the approval process for changes that need to be made to a system.
  • Application Operations — tools for monitoring applications for efficiency and technical issues, including system monitoring, user experience monitoring, integration monitoring, SAP HANA and business intelligence monitoring, job monitoring, self-monitoring, root-cause analysis, and system recommendations.
  • Solution Integration — ability to integrate disparate systems, such as SAP S/4HANA, SAP Ariba, SAP Integrated Business Planning, and SAP SuccessFactors.
  • Solution Testing — manual and automated testing of both SAP and non-SAP solutions.
  • Business Process Documentation — detailed documentation of business processes for teams to use when onboarding new employees or learning to use a solution themselves.
  • Access Control — ability to control who accesses what within SAP Solution Manager and when.

Additional Resources for SAPinsiders

SAP Solution Manager 7.2: Solution Documentation 101. Solution documentation has been revamped in SAP Solution Manager 7.2 and is the starting point/prerequisite to use key functionalities like business process monitoring, test management, and impact analysis. This presentation reviews the changes, dives into the new business process library, and explains how to document, model, and release business processes and updates in SAP Solution Manager 7.2.

Secure Your SAP Landscape with SAP Solution Manager 7.2. Bundled with standard and enterprise SAP support agreements, SAP Solution Manager 7.2 includes five integrated applications to safeguard SAP systems against cyberthreats: service level reporting, dashboard builder, system recommendations, interface and connection monitoring, and monitoring and alerting infrastructure. This article reviews these security tools and explains how to take advantage of them to secure your enterprise.

The SAP Solution Manager Role Matrix Made Easy. This article explains how to build a robust position-mapping role matrix by identifying SAP Solution Manager roles that address your organization’s requirements and support the future use of SAP Solution Manager functionalities.

21 results

  1. Understanding Service Level Agreements in Service Desk

    Published: 26/August/2011

    Reading time: 17 mins

    Manager See how the configuration of Service Level Agreements (SLA) works in SAP Solution Manager, with a specific focus on how information moves among configuration objects. Knowing how the objects involved interact allows you to not only perform more effective configuration but also solve problems should anything go wrong. Key Concept SAP Solution Manager’s Service…...…