SAP Warranty Management

What Is Warranty Management?

When a customer purchases a product, the manufacturer often guarantees product performance and quality with a warranty for a specific time period. Should the product fail during that time period and meet the warranty criteria, the manufacturer will refund, repair, or replace the product. Warranty management is the process of tracking customer and product data and processing warranty claims.

What Is Warranty Management?

When a customer purchases a product, the manufacturer often guarantees product performance and quality with a warranty for a specific time period. Should the product fail during that time period and meet the warranty criteria, the manufacturer will refund, repair, or replace the product. Warranty management is the process of tracking customer and product data and processing warranty claims.

SAP Warranty Management Solution

SAP has its own Warranty Management solution within SAP Automotive. According to SAP, “SAP Warranty Management is the SAP solution for processing claims and managing corresponding master data. The solution covers the complete supply chain, linking customer (reimbursement) and vendor (recovery) processes. SAP Warranty Management handles the financial aspects of claims and integrates related processes (e.g., return parts logistics or quality improvements.)”

An efficient warranty management process and system can lead to several benefits:

• Innovations in product development. Warranty claims highlight quality issues that can lead to improvements in product development.
• Enhanced customer experience. A hassle-free warranty claims process helps retain customers while also providing opportunity to upsell and cross-sell other products and services.
• Accurate master data across business units. Because warranty touchpoints can cross several business units, a unified warranty system ensures customer, product, and warranty data are uniform and accessible across the enterprise.

Key Considerations for SAPinsiders

• Boost Manufacturing Agility and Flexibility with SAP HANA. Watch this webinar panel discussion to understand why it has become clear to manufacturers that digital transformation can help maintain business continuity and increase agility when introducing new products, address supply chain constraints, and meet fluctuating demand. Learn how SAP HANA can support the goals of operational agility and optimization, supply chain management, and pricing and warranty planning. Guest panelists include Sebastien Boria (Computing Architect, Airbus), Dr. Tom Bradicich (VP, HPE), and David Austin (Senior Engineer, Intel).
• Intelligent Supply Chain Management with SAP Cloud Platform. In this article, learn how to optimize your supply chain process through a scenario identifying inconsistent data readings at run time and forecast failures. By utilizing SAP Cloud Platform, Intelligent Equipment Inc. (a compression manufacturer referred to in the scenario) is able to keep its business running smoothly and avoid downtime. As part of the scenario, warranty management plays a role in resolving customer issues.