SAP Warranty Management
What Is Warranty Management?
When a customer purchases a product, the manufacturer often guarantees product performance and quality with a warranty for a specific time period. Should the product fail during that time period and meet the warranty criteria, the manufacturer will refund, repair, or replace the product. Warranty management is the process of tracking customer and product data and processing warranty claims.
What Is Warranty Management?
When a customer purchases a product, the manufacturer often guarantees product performance and quality with a warranty for a specific time period. Should the product fail during that time period and meet the warranty criteria, the manufacturer will refund, repair, or replace the product. Warranty management is the process of tracking customer and product data and processing warranty claims.
SAP Warranty Management Solution
SAP has its own Warranty Management solution within SAP Automotive. According to SAP, “SAP Warranty Management is the SAP solution for processing claims and managing corresponding master data. The solution covers the complete supply chain, linking customer (reimbursement) and vendor (recovery) processes. SAP Warranty Management handles the financial aspects of claims and integrates related processes (e.g., return parts logistics or quality improvements.)”
An efficient warranty management process and system can lead to several benefits:
- Innovations in product development. Warranty claims highlight quality issues that can lead to improvements in product development.
- Enhanced customer experience. A hassle-free warranty claims process helps retain customers while also providing opportunity to upsell and cross-sell other products and services.
- Accurate master data across business units. Because warranty touchpoints can cross several business units, a unified warranty system ensures customer, product, and warranty data are uniform and accessible across the enterprise.
Key Considerations for SAPinsiders
- Boost Manufacturing Agility and Flexibility with SAP HANA. Watch this webinar panel discussion to understand why it has become clear to manufacturers that digital transformation can help maintain business continuity and increase agility when introducing new products, address supply chain constraints, and meet fluctuating demand. Learn how SAP HANA can support the goals of operational agility and optimization, supply chain management, and pricing and warranty planning. Guest panelists include Sebastien Boria (Computing Architect, Airbus), Dr. Tom Bradicich (VP, HPE), and David Austin (Senior Engineer, Intel).
- Intelligent Supply Chain Management with SAP Cloud Platform. In this article, learn how to optimize your supply chain process through a scenario identifying inconsistent data readings at run time and forecast failures. By utilizing SAP Cloud Platform, Intelligent Equipment Inc. (a compression manufacturer referred to in the scenario) is able to keep its business running smoothly and avoid downtime. As part of the scenario, warranty management plays a role in resolving customer issues.
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Integrating home-grown warranty applications with your SAP system is a challenge. Your R/3 and ECC systems provide warranty functionality that, although not well known, is already well integrated with other SAP modules. Key Concept A warranty is a written guarantee or an agreement provided by a seller (a vendor, supplier, or manufacturer in SAP terminology)...…
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Integrate Your Extended Warranty Program with FI/CO
Once the SAP Customer Service (CS) component is fully integrated with your FI/CO modules, it can track many business processes such as standard warranty. However, it may not be able to effectively account for all of your business processes. The author, who recently created an extended warranty workaround to adapt a company’s system to provide...…
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Save on maintenance costs with effective warranty management
Effective warranty management is essential for asset-intensive organisations to minimise maintenance costs, as most recover less than one percent of their maintenance spending on warranty claims due to challenges like poor tracking and record-keeping, while high-performing companies can recover over four percent.
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Use results analysis to automatically calculate reserves for installation and warranty based on the costs planned for the relevant work breakdown structure elements. Key Concept Results analysis (RA) is a standard function in the cost object controlling module or SAP ERP Central Component. RA is used for many different objects, including internal orders, work breakdown...…
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Drive Service Revenue Through Service Contract
Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise...…
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Rethinking Field Service: Beyond Traditional Trades
The evolution of field service into diverse on-site customer experiences has prompted businesses to adopt modern solutions like SAP Service Cloud and Field Service Management, which enhance efficiency, standardise processes, and improve customer satisfaction across various industries.
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Unlocking warranty recoveries
Explore how effective warranty management can reduce maintenance costs and enhance operational efficiency in asset-intensive sectors.
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Obzervr enhances SAP’s field mobility with a cloud-based work order management solution that streamlines asset maintenance for mining and other industries by automating administrative tasks, improving safety, and utilizing AI for predictive maintenance and real-time data integration.
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