Elevating Customer Experience: Tauranga City Council’s Digital Transformation
Webinar On-Demand
Meet the Experts
Key Takeaways
⇨ Reduced response times from 3-4 days to instantaneous, resulting in higher customer satisfaction.
⇨ Met Service Level Agreements (SLAs) without expanding teams, allowing the Council to support a growing population with increased efficiency.
⇨ Cut administrative effort by 99%, from 22 minutes per application to a fully automated process.
How do you handle double the demand for services with no change in resources to deliver those services?
Enlightened organisations choose this moment to innovate – even when that flies in the face of popular opinion.
And the results can be spectacular.
View this webinar on-demand to learn how Tauranga City Council, in partnership with DXC Technology, overcame the challenges of outdated ERP systems and fragmented processes to deliver an unparalleled citizen experience. Located in the fast-growing Bay of Plenty region, the Council faced rising demands due to a 2.6% annual population growth—double the national rate. In response, they embarked on a digital transformation journey that not only met stringent regulatory requirements but also transformed their customer service operations.
Learn how Tauranga City Council:
- Reduced response times from 3-4 days to instantaneous, resulting in higher customer satisfaction.
- Met Service Level Agreements (SLAs) without expanding teams, allowing the Council to support a growing population with increased efficiency.
- Cut administrative effort by 99%, from 22 minutes per application to a fully automated process.
DXC Technology’s Practice for SAP provides a full spectrum of SAP-based solutions to help organisations solve complex business problems, minimising the disruption, risks and costs of growing their intelligent enterprise. As a trusted advisor, we adopt a holistic view of your business, drawing on our expertise and experience to execute on strategies that are actionable and directly aligned to your business priorities. We are the safe hands to help you simplify IT, modernise applications, reimagine processes and accelerate your business transformation, while realising the full value of your SAP investment.
