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777 results
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Efficiently Set Up Solution Manager Diagnostics on Managed Systems Using Guided Procedures
ManagerWalk through all the necessary steps you need to perform on your managed systems to set up and use Solution Manager Diagnostics. Key Concept Managed systems are SAP systems that are centrally controlled by SAP Solution Manager. These can be, for example, SAP ERP or SAP Customer Relationship Management (SAP CRM). Managed systems are also...…
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An Advanced Lesson on Technical Monitoring within Solution Manager 7.1
Solution Manager 7.1 allows you to monitor almost anything in an SAP landscape, but how does it do it? See the components within Technical Monitoring that provide all the necessary data to send alerts, including diagnostics agents, Wily Introscope Enterprise Manager, and the Wily agents that are deployed on managed systems. Review how Solution Manager...…
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Avoid Pitfalls When Setting Up the Agent Inbox in SAP CRM 2007
The agent inbox in SAP CRM Interaction Center can be a centralized location to receive customer and supplier emails. An incoming email triggers a standard workflow, which routes the workflow object to your agent inbox. Find out the client-independent and client-dependent settings you need to make this work. Key Concept The Interaction Center agent inbox...…
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Monitor Your Entire SAP Landscape From One Central Point
ManagerLearn how to centrally monitor SAP landscapes by setting up and using SAP Solution Manager’s Computing Center Management System (CCMS) functionality. Key Concept Computing Center Management System (CCMS) allows continuous monitoring of SAP R/3 and SAP ERP systems at the operating system, network, database, and application levels. This is SAP’s central infrastructure for monitoring system...…
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How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM
Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in...…
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SAP’s Supply Chain Control Tower – Providing end-to-end visibility
A supply chain control tower is a centralized platform that provides real-time visibility and control over all aspects of the supply chain. It uses advanced technology, such as artificial intelligence, machine learning, and big data analytics, to gather and analyze data from all relevant processes (plan, source, order, fulfill) and sources such as transportation systems,…
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Evolving Supply Chain Control Towers
Supply chain control towers are becoming a standard module in leading supply chain planning solutions. This specific module is marketed very prominently and, in some cases, is often marketed as THE capability required to run fully autonomous supply chains in the future. Suppose you are familiar with the features within the control tower functionality of…
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Advanced Troubleshooting Techniques in Solution Manager for Technical Monitoring
Solution Manager 7.1 allows you to monitor almost anything in an SAP landscape. When an alert fails to generate an email alert, what tools do you have to find the root cause of an error? Review the tools that are provided by SAP to analyze the back-end processes of Technical Monitoring. See how to manage...…
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Achieve a Shared Services Model With the Employee Interaction Center
Published: 20/September/2010
Reading time: 14 mins
A shared services center can increase efficiency and productivity, reduce costs, and improve communication among the departments of your organization. Find out how the Employee Interaction Center (EIC) can help your shared services model in your organization. Key Concept The term shared services refers to the aligning and centralizing of processes and services in an...…
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Leveraging Theory of Constraints in Supply Chain Control Towers
Theory of Constraints is widely hailed as one of the most widely leveraged process optimization and continuous improvement method. Proposed by Prof. Goldratt, the crux of this theory is that the pace or the performance of the process is determined by the bottleneck. To improve the end-to-end process, you need to identify the bottleneck and…
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