SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management
Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is…
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