Part 2: Essential Steps for Planning a CRM Implementation: Implementation Roadmap
Learn how J. J. Keller & Associates, Inc., is using a phased roadmap to implement SAP CRM. See the original planned phases and how J. J. Keller & Associates, Inc., re-validated and modified the phases after an 18-month delay. Key Concept When taking on any implementation, it is important to have planning steps in place....
