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New Role - Client Success Manager (Digital Marketing)

Mastering SAP | Hybrid, full-time | Sydney

The Role

Mastering SAP is seeking Client Success Manager who are accountable for managing our valuable customer relationships and ensuring we deliver best-in-class customer experiences, from onboarding through renewal. The candidates must be passionate about marketing services, client delivery and actively engaging with internal cross-functional teams to ensure that clients receive the highest level of value from our digital marketing service programs.

This individual must be a high performing marketing services and client delivery professional whose client delivery acumen is matched by a clear understanding of client retention, upselling and digital marketing services.

This type-A client delivery leader is self-motivated, always puts customers first, and is driven to provide outstanding results for the organisation. You must be passionate about seeing your clients drive value from marketing investments with hands-on ability to deliver digital marketing solutions.

The Client Success Manager reports directly to the Head of Marketing, APAC.

 

Specific Responsibilities

Client Success and Management including:

  • Day to day client relationship management with a dedicated set of clients.
  • Building relationships across all marketing functions at your clients including: event marketing, content marketing, lead generation marketing and advertising.
  • Achieve revenue, on-time delivery, and client satisfaction goals for each client.
  • Lead all new client and renewal client kick off calls and program planning.
  • Onboard each client to the Mastering SAP Performance Insights marketing service platform assuring continuous usage and engagement with marketing campaign results.

 

Marketing Services client delivery including:

  • Building client Partner Member Showcase website pages on Mastering SAP.com
  • Posting all client content including whitepapers, videos and product descriptions to their Partner Member Showcase website pages.
  • Research sponsorship lead generation campaigns built on GDPR-compliant opt-in content and event-based registrations.
  • Digital deliverables within Event and Summit sponsorships.
  • Email campaigns from list targeting.
  • Webinar campaigns including promotional email invitations, website registration marketing, speaker management, webinar execution and lead delivery.
  • Website display advertising campaigns on MasteringSAP.com including ad serving, landing page analysis, impression reporting and click through reporting.
  • Newsletter advertising and content syndication campaigns.
  • Magazine advertising campaigns.
  • Supporting editorial services – blog posting and social media publishing.
  • Conduct quarterly campaign reviews with each client to assure value realization and address any challenges observed.
  • Conduct lead analysis, data scrub, results reporting, and delivery to clients for all campaigns.
  • Deliver measurable marketing ROI results reporting to clients.

 

Professional Qualifications

The ideal candidate will possess:

  • Strong client delivery leadership skills.
  • Proven marketing services delivery experience in a client environment.
  • Experience with SaaS platform client onboarding, adoption, and ongoing usage.
  • Experience in client delivery with marketing executives as clients.
  • Proven experience in lead generation marketing campaigns.
  • Strong understanding of list development and email campaign management.
  • Experience in delivering content webinars to drive leads.
  • Hands-on experience with website ad serving, conversions, and web traffic metrics.
  • Direct user experience with Email Software, Webinar Platforms, HTML, CSS, social media platforms, Google Ad Manager, and marketing analytics.
  • Excellent project management skills with experience in SmartSheets or comparable preferred.
  • Exceptional written and speaking communication skills.
  • BA or equivalent in marketing, communications, business or a related discipline preferred.

 

Remuneration

The Client Success Manager (Digital Marketing) enjoys a competitive base salary of between $70,000 and $90,000 based on experience and annual performance bonus potential of up to 10% based on client renewals and MBOs.

The role participates in all Mastering SAP employee benefit programs including attendance at all Mastering SAP events and summits, superannuation, gifted Christmas leave and birthday leave.

 

Next Steps: Take the Lead on Your Future

Send your confidential resume and cover letter to Mastering SAP’s CEO, Annette Slunjski at contact@masteringsap.com and reference the role in your cover letter and why this is the right next step for you.

No cover letter, no interview.

 

About Mastering SAP

We help… Engage. Educate. Inspire. Connect.

Mastering SAP comprises the largest and fastest-growing SAP membership community in the APAC region. We provide SAP professionals with invaluable information, strategic guidance, and road-tested advice through events, community-driven content, case studies, magazine articles, white paper, blogs, interactive Q&As, benchmark reports, and webinars. We’re committed to delivering the latest and most useful content to help SAP users maximise their investment, and leading the global discussion on optimising technology.