MagMutual Drives Value Through Better Integration with Appian
Key Takeaways
⇨ MagMutual transformed its operations by partnering with Appian to create a digital operations hub that integrates existing platforms, resulting in faster quoting processes and reduced inefficiencies without replacing legacy systems.
⇨ The implementation of Appian’s data fabric enabled MagMutual to streamline workflows, reducing quote turnarounds from weeks to minutes and significantly cutting down the time required for policy migrations from three years to one year.
⇨ Successful transformation requires alignment between IT and business to ensure data flows meet organizational needs, reduce silos, and enhance overall efficiency, as demonstrated by MagMutual's rapid improvements in productivity and customer satisfaction.
Leading organizations are focused more on business collaboration and AI data sources when it comes to their integration strategy. Recently, MagMutual underwent a transformation with Appian to become an integration leader, one that meets organizational needs.
Before transforming, MagMutual’s critical information was siloed. Manual processes and legacy systems resulted in slow turnaround time. Policy migrations from acquired insurers could take years, and quotes for potential customers could take weeks.
Integration Improvement Without Major Migration
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MagMutual could have embarked on a journey to replace or modernize its legacy systems, but that could prove difficult and costly. Instead, the insurer partnered with Appian to introduce a digital operations hub that integrates with existing platforms while also orchestrating processes.
Appian’s data fabric brings together information from Salesforce, Oasis, and internal policy systems, helping to orchestrate end-to-end processes that touch all those technologies.
Embedded process and real-time monitoring with Appian Process HQ, enables MagMutual to spot inefficiencies and drive integration and process improvement.
Faster Time-to-Value
Xebia worked with MagMutal to ensure governance, agile delivery, and stakeholder buy-in. The results have been almost immediate. With a new self-service quoting portal and unified underwriting and claims workflows, MagMutual has been able to reduce quote turnarounds from weeks to only minutes. Those rapid-fire quotes delivered more than $1 million in revenue shortly after the project was deployed.
“Going from something that would take weeks down to minutes is an amazing accomplishment,” said Sheila Evans, Chief Product and Solutions Officer at MagMutual in a press release.
Staff at MagMutual now have a better experience working through Appian’s data fabric, eliminating the need to switch between systems for critical information and manually compile it for reports. Workflows have been streamlined and points of friction have been greatly reduced. The migration of legacy systems from acquisitions was also reduced from three years to just one year, done without minimizing service disruptions.
Time and efficiency improvements will translate to more productive employees and happier customers. This was achieved without a major overhaul of systems.
What This Means for Mastering SAP Insiders
• Take stock of your processes and if they are being supported. Does your integration meet your organization’s needs? It should match workflows without siloes or delays.
• Consider the impact of a data layer on your workflows. Some companies undergo massive software and hardware overhauls to improve integration and align it with processes. However, MagMutual was able to achieve success through Appian’s data fabric and its existing systems.
• Align IT and the business when undertaking transformation. This ensures that dataflows match processes, and also helps identify areas where processes could be improved through better movement of information across systems.
