Extending Business Processes with SAP Forms Service by Adobe

Enhancing SAP S/4HANA Cloud with Custom Output Forms 

Companies implementing SAP S/4HANA Cloud often require customised solutions to optimise workflows, enhance reporting, and streamline documentation. A key challenge is personalising output forms to improve transactional processes and operational efficiency. To address this, a leading IT service provider partnered with FPT to implement SAP Forms Service by Adobe within SAP Business Technology Platform (BTP). This initiative focused on customising forms, integrating Fiori applications, and enabling seamless cloud connectivity. Over a three-month implementation period, the project successfully enhanced Sales and Distribution (SD) and Materials Management (MM) processes, improving overall system efficiency and user experience.

The client, a one-stop IT Service Provider based in London, UK, is a strategic technology partner for Japanese-related corporations across the EMEA and CIS regions. Specialising in custom IT solutions, the company sought a tailored approach to enhance its SAP S/4HANA Cloud implementation, particularly in business documentation and reporting. The objective was to develop and refine output forms to a highly functional level, allowing business users to capture and process essential data efficiently. By integrating SAP Forms Service by Adobe with SAP BTP, the company achieved seamless system integration, improved compliance, and enhanced automation, reinforcing its commitment to innovation and operational excellence.

Enhancing Business Processes with SAP Innovations 

To achieve the client’s goals, the project focused on enhancing business processes through a set of key SAP technologies and functionalities:

• SAP Forms Service by Adobe – Implemented to design, customise, and automate output forms within SAP S/4HANA Cloud, ensuring compliance and business-specific formatting.

• SAP Business Technology Platform (BTP) – Enabled as the central cloud infrastructure, facilitating seamless integration, extension, and innovation across the client’s SAP environment.

• Fiori Application Development – FPT contributed tailored SAP development expertise to align solution components with operational priorities. It developed custom Fiori applications to enhance user experience and accessibility, allowing users to interact more efficiently with the system.

• SAP Cloud Connector Integration – Ensured secure and efficient communication between on-premises systems and cloud applications, enhancing overall system flexibility and connectivity.

• Focused Module Support – The project primarily improved functionalities within Sales and Distribution (SD) and Materials Management (MM), streamlining order processing, inventory management, and transaction handling.

Challenges and Achievements

The implementation of SAP Forms Service by Adobe required careful customisation and alignment with business-specific output requirements. One of the key challenges was ensuring that forms captured all necessary business information while maintaining usability and efficiency. Additionally, effective end-user communication was critical in gathering specific business domain knowledge to tailor the forms and applications to actual operational needs. To overcome these challenges, the FPT Offshore team worked closely with the client’s end-users, conducting detailed consultations to refine the solution and align it with business objectives. Through iterative development and continuous feedback, the project team was able to design and implement tailored forms and applications, ensuring a smooth and efficient workflow for the client’s SAP processes.

Key Benefits and Business Impact

The successful implementation of SAP Forms Service by Adobe and SAP BTP extensions delivered significant operational improvements:

• Enhanced Business Process Efficiency – Custom output forms streamlined reporting and documentation, reducing manual work and improving accuracy.

• Seamless System Integration – The SAP Cloud Connector enabled smooth communication between cloud and on-premises systems, ensuring consistent data flow and system reliability.

• Optimised SD and MM Operations – The enhanced forms and Fiori applications made Sales and Distribution (SD) and Materials Management (MM) workflows more intuitive and efficient.

• Client Confidence and Long-Term Engagement – The project team’s expertise in SAP BTP development impressed the client, leading to an extension of collaboration through a long-term Offshore Development Center (ODC) contract.

Looking Ahead

With SAP Forms Service by Adobe successfully integrated into SAP S/4HANA Cloud, the client is now equipped with a scalable, efficient, and customised business process solution. The new output forms and cloud enhancements provide greater flexibility, improved compliance, and a more intuitive user experience, allowing the company to scale its IT services more effectively. Looking forward, the client will continue leveraging SAP Business Technology Platform (BTP) to further optimise workflows, enhance automation, and drive innovation in its IT service offerings. FPT continues to support ongoing enhancements as the client expands its cloud-driven service model. By embracing SAP’s cloud-first strategy, the company is set to deliver seamless, technology-driven solutions for its customers across EMEA and CIS regions.

What This Means for Mastering SAP Insiders

Optimise business workflows with SAP Forms Service by Adobe. Customising output forms in SAP S/4HANA Cloud enhances transactional efficiency and ensures compliance with business-specific requirements. Organisations should leverage SAP Forms Service by Adobe to automate document generation, streamline reporting, and reduce manual effort, improving overall operational accuracy.

Enhance connectivity and integration with SAP BTP. By integrating SAP Business Technology Platform (BTP) and SAP Cloud Connector, businesses can ensure seamless communication between cloud and on-premises systems. This connectivity enhances data flow, system reliability, and workflow automation, enabling scalable and efficient business operations.

Leverage custom Fiori applications for improved User Experience: Developing custom Fiori applications allows users to interact with SAP systems more efficiently, making Sales and Distribution (SD) and Materials Management (MM) processes more intuitive. Investing in tailored Fiori apps helps businesses improve accessibility, streamline operations, and enhance overall system usability.