Application Management Services success, from Australia to Japan
Key Takeaways
⇨ FPT Software specialises in SAP solutions and offers a comprehensive Global 24×7 Application Management Services (AMS) designed to support ERP systems globally.
⇨ Their AMS service includes key features such as Master Data Governance, advanced Authorization assessment, Maintenance & Support, System Integration, and System Enhancement, all aimed at ensuring seamless operation and effective system management.
⇨ Client testimonials from companies like Rheem Australia and Japan's Ajinomoto highlight FPT's dedication to professionalism and service quality, even under challenging conditions such as the COVID-19 pandemic.
In a previous article we explored how SAP users in the APAC and ANZ regions looking for SAP solutions expertise can consider Vietnam-headquartered global technology and IT services provider FPT Software. The company is committed to driving business transformation through the integration of the SAP product line and SAP-compatible solutions.
One of its services, Global 24×7 AMS, offers an effective SAP system maintenance and support governance structure whether operating a newly implemented ERP system or improving the current Application Management Services (AMS) operation on a global scale. Tailoring to the detailed needs of AMS for ERP or non-ERP systems worldwide, and SAP and other platforms, the service is dubbed “a one-door-to-all solution” aiming to free up user efforts dealing with multiple global working sites and powering one’s business with cutting-edge technologies.
Testifying to this is manufacturing company Rheem Australia, who worked with FPT alongside Rheem Vietnam in mid-2021 to implement SAP ERP into its Vietnamese business. Rheem confirms that: “The project completed go-live on schedule and within budget early in 2022. It has had to be performed under strict COVID protocols that have prevented any face- to-face interaction between FPT and Rheem.
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“Despite the difficulties imposed by COVID, we are delighted with the dedication, thoroughness, professionalism and quality of the services that FPT has delivered to us. FPT has been highly disciplined in the service delivery, and made all the communications transparent. Post our implementation, we are continuing to partner with FPT in AMS service.”
Japanese multinational food and biotechnology corporation Ajinomoto meanwhile commented on the FPT Software site that they “really appreciate the efforts of FPT Software team in the high quality and cost-effective AMS Services provided after the completion of SAP implementation. Having your team always makes us happy and to be able to utilise the new system.”
What Global 24×7 AMS offers
FPT Software’s Global 24×7 AMS provides a reliable Master Data Governance and Data Migration service; advanced Authorisation assessment and hardening following SOX models; plus Implementation Audit and Independent Verification. Also offered:
Maintenance & Support
- Key Modules: Finance, Logistic, Production and so on
- RICEF Objects Maintenance on Approved Changes
- System Configuration and Design Documents Management
- Users Query and Daily Operation Support
System Integration
- ERP Interface Development to integrate with 3rd party Systems/Solutions
- Enterprise Solutions Environment Management (SAP Solution Manager)
- Governance, Risk, Compliance (SAP GRC)
System Enhancement
- Automation test with RPA
- Workflow Design
- Performance Tuning
System Assessment
- Monthly Basis Onsite Support
- Continuous Improvement Consulting
- Risk Assessment and Mitigation
On top of this, FPT offers flexible working-hour options with a variety of supporting languages to connect all of a client’s global sites with consistent quality – thus making the 24/7 pledge a reality.
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