Telecommunications
The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
Like every other industry, technology is playing the role of an enabler in telecommunication industry as well. As per a benchmark survey from SAP, 81% of telecommunication companies have a digital roadmap in place.
An important area where technology has made a major impact is customer engagement and experience. Within the same benchmark survey highlighted previously, 925 of telecommunications executives believe that digital transformation is dramatically affecting customer engagement. Examples are:
- Machine learning capabilities that simulate and forecast tariff risks and market trends
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
Key Considerations for SAP Organizations
In addition to helping enhance the customer experience, technology plays a key role in helping telecommunication companies transform the way they operate. Examples are:
- Digital twin of network assets that monitor, compute, and predict asset health and energy use
- Industry-ready models and content to launch customer service chatbots within weeks
- Platform-based, multisided models for transparent revenue sharing and dealer management
- High-performance, multidimensional cost allocation and granular margin analysis
- Digital collaboration with network equipment and managed service providers for seamless maintenance
- Improved forecast quality and enhanced inventory optimization capabilities
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
- Deliver solutions and context-based business models that enable intelligent monetization
87 results
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Building a Digital Business with APIs
Digital enterprises enjoy a variety of advantages, including sophisticated customer experiences and seamless supplier collaboration. Fortunately, any organization can realize these benefits — all you need are effective applications that enable digital interactions. These digital interactions are made possible by open application programming interfaces (APIs), which are the building blocks of innovative applications in the…
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4 SAP NetWeaver MDM Implementation Design Challenges Solved
Step through four common challenges that pop up during SAP NetWeaver Master Data Management implementations. Discover the ways to mitigate potential problems as well as tips for making optimal design decisions. Key Concept Data Manager is an out-of-the-box user interface delivered with SAP NetWeaver MDM. Experienced administrators with highly technical capabilities use it to manage...…
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Check your SAP Business Explorer Query Database Tables in a Single Step
Learn how to use ABAP ANALYZE_RSZ_TABLES to perform consistency checks on SAP Business Explorer tables. Key Concept The importance of analyzing SAP Business Explorer (BEx) query database tables is to ensure that the BEx query definition that is stored in multiple tables is consistent. That ensures that queries are correct, that all their elements are...…
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Automate the Loading of Currency Exchange Rates to BPC, SAP NetWeaver Version
Through written instruction and a collection of video demos, learn how to automate the extraction of foreign currency exchange rates from SAP ERP Central Component to SAP Business Planning and Consolidation, version for SAP NetWeaver. Key Concept The rate application is an integral part of the SAP BusinessObjects Planning and Consolidation application set. It stores...…
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Compare FSCM Functionalities of Various SAP ECC Enhancement Packages
Become familiar with the software delivery concept for SAP’s Financial Supply Chain Management (FSCM) components. Get to know the different FSCM business functions and become acquainted with their dependencies and restrictions. Discover the SAP Solution Browser, which provides an excellent overview of the delta FSCM functionality shipped in the different enhancement packages of SAP ERP...…
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Collect Precise Business Partner Information With IVR
Get a detailed, step-by-step configuration of the interactive voice response functionality available in SAP Business Communications Management to collect customer data. Then, by using computer telephony integration, SAP CRM can automatically identify a customer who is calling, which reduces the average wait and handling times and improves the customer’s experience when contacting an interaction center....…
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Automate Your Intercompany Reconciliation Process in ECC
SAP ERP Central Component (ECC) includes more robust functionality for intercompany reconciliation during period-end closing. The reconciliation ledger helps to reconcile balances between companies and tags disputed or follow-up items. See how the intercompany reconciliation process works and how to handle the differences. Key Concept An intercompany process can be any of following: Intercompany posting...…
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Adjust Your SAP System to Keep Up with Changes in VAT
The European Union’s efforts to prevent tax fraud have led to a change in its value added tax (VAT) — the reverse charge VAT. Key Concept Value Added Tax (VAT) is a common tax system in the EU. Tax authorities are revamping the system to combat fraud. The original principles used for local VAT are...…
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Improve Efficiency of Data Analysis by Enhancing Project System Hierarchy Reports
Enhance standard Project System (PS) hierarchy reports to meet common user requirements. Learn how you can make changes to commonly run hierarchy reports to provide added flexibility and improve efficiencies when analyzing data. Key Concept Forms are critical components of Project System (PS) hierarchy reports that specify the key figures and characteristics that appear on...…
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A Beginner’s Overview of CRM Analytics
In this overview of CRM Analytics, learn the basics of what you need to know to select the best analytic options, see the different ways you can create interactive reports and real-time dashboards, and examine the architectural and data flow guidelines used to implement analytics. Key Concept CRM Analytics offers analysis that is focused on...…
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