Hospitality
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The hospitality industry has been in flux for many years. First, there was major disruption from non-traditional, app-based transportation and lodging services. Then, the global pandemic brought many hospitality companies to a near-standstill as personal travel declined significantly and business travel almost stopped entirely. As travel comes back, hospitality companies are again tasked with transforming to meet evolving consumer expectations.
SAP and Partner Solutions for Hospitality
There are many solutions in the SAP ecosystem that are relevant to the hospitality sector:
The hospitality industry has been in flux for many years. First, there was major disruption from non-traditional, app-based transportation and lodging services. Then, the global pandemic brought many hospitality companies to a near-standstill as personal travel declined significantly and business travel almost stopped entirely. As travel comes back, hospitality companies are again tasked with transforming to meet evolving consumer expectations.
SAP and Partner Solutions for Hospitality
There are many solutions in the SAP ecosystem that are relevant to the hospitality sector:
- Order management to track customer bookings and orders and ensure delivery.
- Enterprise Asset Management to address maintenance and manage lifecycle of planes, trains, cars, and other transportation vessels.
- Procurement to ensure hospitality employees have the supplies they need for great service and customers are provided expected amenities.
- Vendor management for insight into suppliers, contracts, and pricing.
- Data and analytics tools for materials requirement planning, customer data insights, pricing and fare determinations, and demand forecasting.
- CRM for managing hospitality customer relationships.
- Customer journey management to help streamline ticketing, check-in, and boarding.
- Marketing to reach new customers and keep loyal customers coming back.
- Mobility tools for hospitality employees as well as providing experiences that customers want.
- HCM and HXM tools for recruiting, onboarding, and talent management.
Management and access to key customer, order, and asset data is essential for hospitality companies to provide great service experiences and avoid downtime.
Key Considerations for SAPinsiders
Hospitality organizations are utilizing SAP and partner solutions as part of their transformation programs. Here are some examples and insights to consider:
- Hospitality and travel companies must evolve to meet changing customer demands. Read this case study to find out how Thomas Cook Group Airlines underwent a digital business and change management initiative to update its technology stack and provide better customer experiences.
- Put experience at the center of transformation. Customer and employee experience are increasingly important across all industries, but they are at the core of the hospitality sector. Any transformation program should aim to provide better customer experiences, but also to optimize employee experience. After all, those employees are providing the experience to your customers and that experience will be better if your workers are more engaged.
- Build a data strategy and infrastructure that empowers all areas of the business. Avoiding issues such as downtime, missing bookings, and shortages of supplies key to service are of massive importance to hospitality companies. Insights from data can enable employees to avoid those issues and provide great experience.
18 results
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Hospitality Company Replatforms Enterprise Data Warehouse to Azure
Published: 14/July/2020
Reading time: 1 min
The challenge of re-platforming this EDW was compounded by a very tight deadline. If missed, cost and contract penalties would be large. Find other insightful content from Protiviti on their Vendor Showcase
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Stonebridge Companies Moves Its Hotel Management to SAP ERP
Published: 01/July/2010
Reading time: 23 mins
SAP S/4HANA offers enterprises tremendous potential to go beyond performance and simplicity and deliver significant business value as part of an enterprise-wide digital transformation, but this approach must be understood, considered and incorporated into by SAP and Partners SAPinsider - 2006 (Volume 7), January (Issue 1) by SAP and Partners SAPinsider - 2006 (Volume 7),…
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Sabre Turns an Architecture Challenge into a Success Story for Billing
Published: 13/March/2019
Reading time: 8 mins
Processing $2 billion through its billing system and $120 billion of global travel spend annually, travel technology company Sabre needed a sophisticated and failure-proof software system. The business turned to SAP HANA Enterprise Edition to handle its complex requirements. The Sabre team worked with SAP to implement this solution, and as a result, has since…
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Sabre’s Voyage to Becoming a Real-Time Enterprise
Published: 08/August/2016
Reading time: 6 mins
Since its founding in 1960, Sabre has brought new technologies and B2B travel together to provide customers with innovative travel solutions and resources. So as its customers grew to favor digital technologies – such as software-as-a-service (SaaS) applications and cloud offerings – Sabre recognized that it needed advance its own capabilities. To continue with its…
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Generations-Old Company with a Modern Twist on Sales
Published: 06/January/2016
Reading time: 8 mins
The local sales team at global bitters and rum manufacturer, Angostura Limited, wanted to spend less time on the manual, paper-based process for fulfilling orders out in the field and on the road – writing out orders and traveling back and forth to the office – and more time actually selling products. Angostura wanted to…
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Hong Kong Conglomerate Miramar Group Transforms CX with SAP Emarsys
Published: 24/January/2024
Reading time: 2 mins
Miramar Group has announced it is leveraging SAP Emarsys to advance its customer experience operations globally.
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Unlock Data’s Value in SAP Integration Programs
Published: 08/December/2021
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SAP system integrations go beyond SAP – 90% of organizations support non-SAP to SAP integration, while only 78% perform SAP to SAP integration, according to SAPinsider research. This means that when defining a data integration strategy, organizations need to prepare to work with data in both their SAP systems and non-SAP systems. Unlocking the full…
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Enhance the Payroll Experience
Published: 18/September/2020
Reading time: 5 mins
The payroll function has always been associated with transactional processing and manual reconciliation, executing various programs and reports, and spending countless hours performing data validations and reconciliation in spreadsheets. This process can be laborious for payroll administrators and is prone to human error. Cloud-based integrated HR technologies can lead to more purposeful audits and a…
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Connecting People, Assets, and Processes
Published: 27/January/2017
Reading time: 5 mins
Smart products and smart devices are accelerating the transition to a full-scale digital and service economy. To keep pace with this change, organizations need to digitize their supply chains, which requires the effective, strategic use of Internet of Things and Industry 4.0 technologies. Read this article to learn how SAP’s new IoT innovation portfolio —…
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5 Tangible Benefits of Digital Transformation
Published: 26/April/2016
Reading time: 7 mins
It seems that at every turn, someone is talking about the “digital transformation.” But the specific definition of the digital transformation is difficult to find. It has taken on the status of a buzzword, and like most buzzwords, it is difficult to cut through the hype and arrive at the business benefits. There are benefits,…
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