Responding to an Employee Engagement Emergency: Public-Sector Lessons in the Pandemic from the BCLC

When the British Columbia Lottery Corporation (BCLC) was forced to send most of their employees home to work remotely in response to the pandemic, it was the second major challenge it encountered in a short span of time. Previously, casino closures throughout the province required BCLC’s front-line teams to work onsite with shifting job functions. Both employee engagement and their health were top-line agenda items. Fortunately, BCLC had already begun building an advanced employee engagement solution – one they could build out and scale up to provide insight and enhanced engagement in a quickly changing environment. What did they do, and how did they do it? Find out how at this session featuring leaders from the BCLC along with Deloitte.

We’ll focus on:

– How BCLC achieved scale while expanding the scope of its employee engagement solution
– Which specific technologies and capabilities were deployed
– Desired results and metrics to date