Improve Customer Service and Order to Deliver Efficiency Through Lean Management and Continuous Improvement Methodologies
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Key Takeaways
⇨ Redesign the Order to Deliver (O2D) process and update S4/HANA AATP logic and settings.
⇨ Integrate warehousing and transport constraints into the O2D process and incorporate them into AATP logic.
⇨ Leverage the latest product availability information from SAP to ensure customers receive what has been confirmed.
InfraBuild’s internal processes previously fell short, and customer interactions lacked a structured, system-supported approach. The company was caught in a loop of adjusting sales orders and promise dates, constantly reallocating resources, which led to unmet commitments and reworked production and delivery plans.
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