True digital transformation requires more than just upgrading technology — it demands a clear, connected view of your business capabilities, processes, and systems.
In this deep dive, Contact Energy, one of New Zealand’s largest energy retailers and generators, shares their journey in modernising both their core systems and their enterprise architecture to power sustainable growth under the Contact26 strategy.
In Part One, learn how Contact successfully transitioned from ECC 6 to SAP S/4HANA 2021 through a brownfield conversion, enabling new ways of working, reducing risk, and modernising their system foundation. Hear real-world lessons on Fiori enablement, governance, change management, and overcoming challenges like mid-project scope changes and CRM system dependencies. Also learn what Contact has embarked on post go-live to optimise the solution and introduced new SAP technology.
In Part Two, see how Contact built on this technical transformation by strengthening their enterprise architecture capability using SAP LeanIX. With a modernised core in place, they needed greater visibility and collaboration across their technology landscape to support future initiatives. LeanIX became the single source of truth for business capabilities, applications, and technology decisions — a crucial step in embedding agility and business assurance into the organisation’s DNA.
Together, these transformations created a powerful platform for future innovation, operational excellence, and continuous improvement.
Additional Key Takeaways:
- Why strengthening enterprise architecture with SAP LeanIX was essential after system modernisation — and how it unlocked visibility, collaboration, and better decision-making
- Practical insights on driving LeanIX adoption across the business and using it to inform technology lifecycle and service support decisions
- How Contact is preparing for the future with plans to integrate LeanIX and SAP Signavio to align business processes and system landscapes
Click HERE to view the presentation deck slides.