Obzervr’s Workorder Management Solution Transforms Field Data into Actionable AI Insights

Field mobility has a lot to do with overall productivity and performance in asset maintenance operations. One of the SAP partners at the recent Mastering SAP Connect event on the Gold Coast, Obzervr, offers a cloud-based workorder management solution. The solution enhances SAP’s field mobility for mining and other asset-intensive organisations, freeing field teams from time-consuming administrative tasks. Field technicians can focus on higher-value activities, while managers and leaders gain the visibility needed to make faster, evidence-based decisions, including using AI. Obzervr’s platform digitises and standardises work instructions, improving safety practices and compliance while reducing risks.  It streamlines inspections using user-friendly, customisable forms, checklists and templates. Data remains secure, whether workers are online or offline. The solution uses AI to help clients predict maintenance issues and collect contextualised data, which is crucial for AI readiness and accuracy in data analysis.

Obzervr provides unparalleled levels of integration across platforms, and natively connects to SAP, avoiding the use of Fiori or other interfaces. It allows customers to capture and expose a wealth of new data sets from field workers, which can be used for reliability and strategy development. The solution allows for real-time operational dashboards, providing detailed data that can help companies assess the effectiveness of their maintenance strategies. It supports Master Data Sync, ensuring seamless two-way data flow from SAP, maintaining data integrity and keeping all relevant equipment tables and structures up to date. This way, users will always access up-to-date information.

“We support our customers’ SAP investments by enhancing field worker efficiency and safety while providing accurate data for AI and other advanced technologies,” said Peter Livingstone, Head of Growth at Obzervr.

Obzervr’s AI engine analyses data trends, learning what is normal or within tolerance and identifying deviations. This helps maintenance teams predict and prevent problems. For example, the systems can flag equipment exceeding temperature tolerances, prompting proactive action. Livingstone noted an example of a mining company using Obzervr’s platform to detect a temperature issue before it caused significant downtime, saving millions in potential costs.

What this means for Mastering SAP insiders

Incorporate field mobility into overall asset data management strategy. With the support of solutions like Obzervr’s, digital work management removes the need for manual data entry, reducing errors and ensuring accurate, real-time data collection. This provides reliable data for reporting, compliance, AI-driven business processes and decision-making. Data captured through mobile devices feeds into SAP systems, enabling predictive maintenance and asset lifecycle optimisation. And maintenance organisations gain actionable insights into asset performance, failure trends, and cost patterns.

Ensure technology partners meet the unique requirements of field inspections. Every asset maintenance organisation has unique inspection requirements based on industry standards, regulations, and internal policies. As such, SAP customers should look for customisable inspection templates from their partners, tailored to their specific needs. Whether it’s safety inspections, equipment checks, or environmental assessments, inspectors need to have the right tools and guidance to conduct comprehensive inspections. Part of a robust inspection process is a mobile solution that can operate offline, allowing inspectors to view and capture data while disconnected from the Internet. Inspection data should be automatically synced with the cloud once connectivity is restored, ensuring no loss of data and uninterrupted inspection workflows.

Maximise value from partners like Obzervr by integrating with SAP where it makes sense. SAP customers should consider integrating field mobility platforms like Obzervr’s with SAP modules like SAP Plant Maintenance (PM), SAP S/4HANA Asset Management, and SAP Quality Management (QM) for seamless data flow. Also, maintenance organisations can analyse operational data collected through such platforms in SAP Analytics Cloud or SAP BW/4HANA to gain actionable insights into asset performance and operational efficiency. Maintenance organisations should be able to combine data collection capabilities like those offered by Obzervr with SAP’s Predictive Maintenance and Service (PdMS) to anticipate and prevent asset failures. Further, mobile platforms can be leveraged to gather detailed condition data from the field and update SAP’s asset management modules for real-time insights.