Australia-based SAP Testing Specialist Tritusa Eyes Expansion to U.S. Market

SAP testing is a critical process that ensures the reliability, functionality, and efficiency of SAP systems. Given the complexity and integration of SAP modules across various business processes, thorough testing is essential to prevent errors, minimise risks, and maintain business continuity. One of the SAP partners at the recent Mastering SAP Connect event in Gold Coast, Australia, Tritusa specialises in SAP testing services, including test management, automation, and performance testing. Established in 2011, Tritusa focuses exclusively on SAP testing, test automation and engineering and performance test engineering and collaborates closely with SAP and various tooling partners like Tricentis and Micro Focus. Tritusa has worked with around 50-60 customers in Australia, primarily large enterprises and government entities.

The company specialises in SAP Solution Manager, SAP ECC, and SAP S/4HANA, with expertise in various testing tools and approaches. The company aims to fill the market gap between pure testing companies and functional consultants who lack testing expertise. They aim to expand into the U.S. market, particularly in SAP performance testing, due to the growing demand for specialised SAP testing expertise. The company’s approach involves understanding each customer’s unique requirements and providing tailored solutions, rather than a one-size-fits-all approach. Challenges include educating clients on the importance of proper testing upfront and the cost-saving benefits of investing in quality testing.

“We encounter the common issue of customers viewing testing as an afterthought and a cost, rather than an investment to prevent failure,” said Nick Hardcastle Chief Operating Officer at Tritusa.

Tritusa differentiates itself by emphasising the importance of proper testing upfront and the value of using specialised testing experts. Company leaders eye potential for growth in the U.S. market, particularly in SAP performance testing, driven by the increasing adoption of SAP S/4HANA. The company relies heavily on customer referrals and repeat business as key drivers of growth and success.

“We have a very strong reputation in Australia,” said Jagath Sothivel Technical Director at Tritusa. “We have proven expertise in working with various testing tools, including those from Tricentis and MicroFocus (now OpenText), to provide the best solution for each customer. Our practice is to advise customers on the best tools for their specific scenarios, based on the strengths and weaknesses of different tools.”

What this means for Mastering SAP insiders

Evaluate breadth and depth of testing partners’ capabilities. SAP customers looking to improve their SAP systems testing practices should ensure consulting partners like Tritusa cover all types of testing, including functional, integration, regression, performance, and user acceptance testing (UAT). Prospective partners should be able to demonstrate their ability to test customisations and integrations within your SAP environment, and they should have experience in data migration testing and validation to guarantee accuracy during SAP upgrades or implementations. Further, testing partners should be able to test system performance under varying loads and conditions.

Understand the incremental ROI of improving your SAP systems testing practices. Proper testing identifies potential system failures before deployment, minimising unplanned downtime that can disrupt operations. A single day of downtime in an SAP system for a large enterprise can cost millions in lost revenue and productivity. Errors found during testing cost significantly less to fix than those discovered after go-live. According to studies, resolving issues in production can cost up to 10 times more than addressing them during the testing phase. Performance testing ensures the system can handle peak loads, reducing delays and inefficiencies. Thorough testing helps optimise maintenance schedules and reduces the need for emergency fixes. Avoiding reactive fixes saves on IT and operational resources, and proper testing ensures adherence to regulatory requirements, avoiding fines and penalties. It also minimises risks such as data breaches, operational errors, and financial misstatements. On the deployment side, comprehensive testing streamlines deployment and upgrades, reducing project timelines and compressing implementation times, thereby reducing consulting and IT costs. Testing ensures that the system meets user requirements, reducing frustration and errors, and ensures end-users spend less time troubleshooting and more time on value-added tasks. In the area of enterprise data management, application testing ensures accurate data migration and reporting, supporting better decision-making and more accurate financial and operational insights.

Adopt an early and continuous approach to SAP testing. Many SAP projects delay testing to later stages, leading to rushed testing cycles and higher costs for issue resolution. Companies would be well-served to start testing early. Implement testing during the design and development phases to identify and address defects early. Adopt a continuous testing approach within Agile or DevOps frameworks to ensure quality throughout the project lifecycle. Use representative test data early in development for more accurate validation. Likely benefits from this approach will be early detection and resolution of issues, reducing costs; higher quality deliverables at every phase; and smoother go-live transitions and reduced project delays.