How Companies Use Service Management to Increase Revenue and Retain Customers

How Companies Use Service Management to Increase Revenue and Retain Customers

Published: 03/June/2009

Reading time: 17 mins

Find out how companies are using different service delivery models — including service contracts and product service letters — to transform their service processes to maximize service revenues. In addition, take a look at service billing using CRM Billing and contract entitlements before and after service is provided. Key Concept Service order management allows users…

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