Boomi, ServiceNow and the power of AI in CX
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Key Takeaways
⇨ ServiceNow and Boomi have announced a new partnership aimed to make customer experiences smoother using AI-powered self-service solutions.
⇨ Combining ServiceNow's TPSM and Boomi's API management, the two vendors plan to streamline customer support and enhance ERP features for businesses.
⇨ This collaboration is great news for users with new capabilities expected to be available later this year.
Boomi, a leader in intelligent integration and automation, and ServiceNow, known for its AI-driven business transformation platform, have announced a new partnership aimed to make customer experiences smoother using AI-powered self-service solutions. By combining ServiceNow’s Technology Provider Service Management (TPSM) and Boomi’s API management capabilities, they plan to streamline customer support and enhance ERP features for businesses.
This collaboration is great news for users. Boomi will use ServiceNow’s App Engine to boost its automation capabilities, with the aim of cutting down on the need for manual help and letting users solve problems faster and more easily.
With Boomi’s API Management integrated into ServiceNow’s Automation Engine, users will get a clear view of their API landscape, making it simpler to manage and secure their APIs. Breaking down data silos and simplifying processes means better and faster teamwork across departments, leading to more agile and efficient operations. Intelligent automation will also reduce repetitive tasks, freeing up time for more important work. These new offerings are expected to be available later this year.
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This kind of partnership isn’t unique. Similar collaborations, like the recent one between NVIDIA and SAP, show that leveraging AI solutions is becoming essential for staying competitive in the ERP market. These partnerships are setting new standards for integration and automation, helping businesses keep up with the fast pace of modern demands.
“As customer expectations evolve, businesses require simple, agile, and easy to use solutions to meet those needs,” said Paul Fipps, president, global industries and strategic growth at ServiceNow. “We’re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi’s industry‑leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers.”
“Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers,” said Steve Lucas, CEO at Boomi. “By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we’re able to deliver self‑service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalized business transformation, all built on reliable and trusted data.”
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