SAPinsider Issue 3 2020

and made both the business and IT more produc- tive. The application was configured to notify these internal customers when their process completes successfully, and only alert IT if there is a problem. “We created a framework that allowed a more limited level of security for our controller, who normally performed her work in the middle of the night. That allowed her to access RunMyJobs and perform a simple task to trigger her process to run, without giving her capabilities that would allow her to modify or delete anything. She could kick off that one job, and when it finished, she would get an email letting her know it was done and she could immediately look at her updated numbers,” says Buckner. “That saved a couple of us in IT a lot of sleepless nights waiting for her to call at 4:00am to kick a job off.” This framework — allowing job owners to start their own jobs — can also be applied to other jobs. For example, job owners can be enabled to run BI extractions themselves during high-activity times, such as close week. “During closing, I often received many high-priority requests for BI extractions to be run immediately — and then again after some numbers were tweaked,” Buckner says. “I used to get calls three or four times a day with requests to run extractions. The framework we put in place alleviates that by letting select owners trigger their own extractions.” Continuing to Explore New Features To stay abreast of all the new capabilities that Redwood provides, Buckner says he often attends its online seminars to get insight into upcoming features or to pick up tidbits on how to maximize the use of RunMyJobs. “Listening to those types of coffee-break sessions are a big help in keeping me in-the-know about what’s coming down the line,” he says. According to Buckner, moving to a SaaS-based solution with RunMyJobs was the right decision for Riddell, and he is excited to continue the relation- ship with Redwood into the future. “We have been very pleased with all of the products from Redwood so far,” he says. “The way we can tailor the product to run the way we want it to and build our own processes and functions if we want — it has really helped make our lives a whole lot easier.” Headquarters : Des Plaines, Illinois Industry : Sporting goods Employees : 1,400 Company details: • Founded in 1929 • Parent company is BRG Sports • Ownership includes Fenway Partners and Ontario Teachers’ Pension Plan (OTPP) • Industries served include youth sports equipment and apparel; institutional/scholastic sports equipment and apparel; and collegiate and professional football equipment • Its Riddell brand is the leading provider of helmets and shoulder pads worn by players of American football at all levels, from youth to professional SAP solutions: SAP ERP, SAP Business Warehouse, the SAP HANA database, SAP Enterprise Portal, and SAP Hybris Third-party solution : Redwood Software’s RunMyJobs 12 SAPinsiderOnline.com